Polycom IP 650 User Manual

July, 2007 Edition1725-12648-001 Rev. BSIP 2.2User Guidefor the SoundPoint® IP 650SIP 2.2

User Guide SoundPoint IP 6501 - 2Parts ListThe following components are included in your SoundPoint IP 650 SIP package:• Polycom SoundPoint IP 650 SIP

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 3• Network / Power Cable• Quick Start Guide and registration cardCheck this list before inst

User Guide SoundPoint IP 6501 - 4AC PowerTo connect the AC power:1. Connect the supplied network cable between the LAN jack on the phone and the LAN p

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 5To connect the PoE:• Plug the supplied network cable between the LAN jack on the phone and

User Guide SoundPoint IP 6501 - 62. Connect the headset (optional) to the headset jack on the back of the phone.Attaching the BaseThe phone base can b

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 7To attach the base as a desk mount:1. Place all cords in the recessed area above the modula

User Guide SoundPoint IP 6501 - 8To attach the base as a wall mount:1. Place all cords in the recessed area above the modular jacks.2. On the back of

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 9Features of Your SoundPoint IP 650 SIP PhoneThe features of your SoundPoint IP 650 phone ar

User Guide SoundPoint IP 6501 - 10— —Transfer of current call to third party.— —Dials most recently dialed party.— —Access local (your phone) and glob

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 1115. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote

Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electro

User Guide SoundPoint IP 6501 - 1217. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data. — Calle

2 - 12Customizing Your SoundPoint IP 650 SIP PhoneYou can customize your SoundPoint IP 650 phone by adjusting the setting for time and date, display c

User Guide SoundPoint IP 6502 - 2Configuring Basic SettingsYou can configure the following basic settings through use of :• The appearance of the tim

Customizing Your SoundPoint IP 650 SIP Phone2 - 34. Scroll through the options under each of these selections using the and .5. Press the Select so

User Guide SoundPoint IP 6502 - 44. Press the Ok or Cancel soft keys to accept or cancel changes.5. Press or the Exit soft key repeatedly to return t

Customizing Your SoundPoint IP 650 SIP Phone2 - 5• Incoming calls• Ending a call, holding a call, resuming a call by the other party• A voice or inst

User Guide SoundPoint IP 6502 - 65. Select Backlight Idle Intensity.6. Use the or to select high, medium, low, or off and press the Select soft ke

Customizing Your SoundPoint IP 650 SIP Phone2 - 7To activate Headset Memory Mode:>>Press twice. The flashing headset icon on the graphic displ

User Guide SoundPoint IP 6502 - 8Language SupportMany languages are supported by the SoundPoint IP 650 phone.To change the language:1. Press .2. Selec

Customizing Your SoundPoint IP 650 SIP Phone2 - 9Adjusting the VolumePress to adjust receiver volume during a call. Pressing these keys in the idle

iiiAbout This GuideThank you for choosing the SoundPoint IP 650 SIP, a full-duplex, hands-free phone. This unit provides business telephony features a

User Guide SoundPoint IP 6502 - 10Managing ContactsYou can store a large number of contacts in your phone's directory. Contact your system admini

Customizing Your SoundPoint IP 650 SIP Phone2 - 115. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select be

User Guide SoundPoint IP 6502 - 1211. Press or the Exit soft key repeatedly to return to the idle display.Adding Contacts From Call ListsTo add a con

Customizing Your SoundPoint IP 650 SIP Phone2 - 132. Select Contact Directory.3. Use and to scroll through the list to find the contact.You can a

User Guide SoundPoint IP 6502 - 14Placing a Call to a ContactTo place a call to a contact:1. Press . 2. Select Contact Directory.3. Use and to scr

Customizing Your SoundPoint IP 650 SIP Phone2 - 15Managing Incoming CallsYou can distinguish incoming calls from contacts in your directory by settin

User Guide SoundPoint IP 6502 - 16Rejecting CallsYou can customize your phone so that incoming calls from a particular party are immediately sent to y

Customizing Your SoundPoint IP 650 SIP Phone2 - 173. Use and to scroll through the list to find the contact.You can also use the * key to Page Up

User Guide SoundPoint IP 6502 - 18Depending on how your phone is configured, the display could resemble one of the following figures:Supporting Multip

Customizing Your SoundPoint IP 650 SIP Phone2 - 19Supporting Shared LinesYour SoundPoint IP 650 SIP supports shared lines. A shared line is indicated

User Guide SoundPoint IP 650iv

User Guide SoundPoint IP 6502 - 20

3 - 13Using the Basic Features of Your SoundPoint IP 650 SIP PhoneYour SoundPoint IP 650 SIP phone is designed to be used like a regular phone on a pu

User Guide SoundPoint IP 6503 - 2To customize your phone, refer to Customizing Your SoundPoint IP 650 SIP Phone on page 2-1. To read about the phone’s

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 3To place a call using the handset:1. Do the following steps in any order:— Pick up t

User Guide SoundPoint IP 6503 - 4b With the optional headset connected, dial the desired number using the dial pad.Press .Answering a CallWhen you are

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 5Answering When Not in Another CallIn all cases, the active call will appear on the g

User Guide SoundPoint IP 6503 - 6• If your phone is configured for multiple Line Keys per line:— The second call may cause a call waiting tone to be p

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 7Answer the incoming call.This places the original call on hold and refreshes the sof

User Guide SoundPoint IP 6503 - 8Ending a CallTo end a call:>>Do one of the following steps:— Press the EndCall soft key.— Replace the handset.—

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 9— Press and select Call Lists > Placed Calls, and then scroll through the list t

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii1 Getting Started with Your SoundPoint IP 650 SIP Phon

User Guide SoundPoint IP 6503 - 10Multiple Calls on HoldIf multiple calls are on hold on a single Line Key, use the and to switch between the call

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 112. Press or the Confrnc soft key to create a new call.The active call is placed on

User Guide SoundPoint IP 6503 - 12Transferring a CallA call can be transferred in one of three ways:• Consultative transfer—The party to whom you want

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 133. As soon as the ring-back sound is heard or after the party answers, press or th

User Guide SoundPoint IP 6503 - 14— Press , select Call Lists, select the appropriate list, use and to access the number, and then select the Dial

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 153. Using and , select the forwarding type you want to change and then press the

User Guide SoundPoint IP 6503 - 165. Select the Enable soft key to confirm call forwarding.Select the Exit soft key to cancel any changes.The idle dis

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 17Enabling Do Not DisturbPress to prevent the phone from ringing on incoming calls.

User Guide SoundPoint IP 6503 - 18For example in the figure below, press the fourth Line Key to dial the shipping department.Assigning New Speed Dial

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 195. Press the Save or Cancel soft keys to accept or cancel changes.6. Press or the

User Guide SoundPoint IP 650viRejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16Diverting

User Guide SoundPoint IP 6503 - 20A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at

4 - 14Using the Advanced Features of Your SoundPoint IP 650 SIP PhoneThis chapter provides operating instructions for the advanced features of the Sou

User Guide SoundPoint IP 6504 - 2For example, the first figure shows extension 6721 in an outbound call with 6722.The second figure shows an incoming

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 3This places the original call on hold and refreshes the soft key labels as indica

User Guide SoundPoint IP 6504 - 4— Press .Select Features > Messages > Instant Messages.— Press the InstMsg soft key to read a message just rec

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 55. Press the Ok soft key.6. Do one of the following steps:— Press the Select soft

User Guide SoundPoint IP 6504 - 6b Press the MyStat soft key.2. Use or to scroll through the list, and then press the Select soft key to select yo

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 7To block or unblock a contact from your buddy list:1. Press . 2. Select Contact D

User Guide SoundPoint IP 6504 - 8To view and change your privacy list:1. Press .2. Select Features > Presence > Buddy Status > Privacy List.

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 9To restart the phone:>>Do one of the following steps:— Simultaneously press

ContentsviiAssigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6Using the Busy Lamp Field . .

User Guide SoundPoint IP 6504 - 10

5 - 15Using the SoundPoint IP Expansion ModuleThis chapter provides basic installation and operating instructions and information for obtaining the be

User Guide SoundPoint IP 6505 - 2Parts ListThe following components are included in your SoundPoint IP Expansion Module package:• Polycom SoundPoint I

Using the SoundPoint IP Expansion Module5 - 3To connect a SoundPoint IP Expansion Module to your phone:1. Remove the rubber plug from the SoundPoint

User Guide SoundPoint IP 6505 - 4Features of the SoundPoint IP Expansion ModuleThe features of the SoundPoint IP Expansion Module are:1. Line/Speed Di

Using the SoundPoint IP Expansion Module5 - 5Adjusting the Display ContrastYou can adjust the display contrast on a SoundPoint IP Expansion Module th

User Guide SoundPoint IP 6505 - 6Answering a CallWhen a SoundPoint IP Expansion Module is connected to your SoundPoint IP 650 phone, you can answer a

Using the SoundPoint IP Expansion Module5 - 73. Press the Add soft key.4. Enter first and/or last name of the contact from the keypad. Use the 1/A/a

User Guide SoundPoint IP 6505 - 8The following figure shows the busy status of other users (for example, Jim Brown and Rob Smith are busy on the phone

6 - 16Troubleshooting Your SoundPoint IP 650 SIP PhoneThis chapter presents problems, likely causes, and corrective actions. Problems are grouped as f

User Guide SoundPoint IP 650viii

User Guide SoundPoint IP 6506 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 650 phone has no power.Do

Troubleshooting Your SoundPoint IP 650 SIP Phone6 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPo

User Guide SoundPoint IP 6506 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response from feature key presses.The Sound

Troubleshooting Your SoundPoint IP 650 SIP Phone6 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to

User Guide SoundPoint IP 6506 - 6The phone does not ring. Ring setting or volume is low. Do one of the following steps:• Adjust the ringing level from

Troubleshooting Your SoundPoint IP 650 SIP Phone6 - 7DisplaysAudioSymptom Problem Corrective ActionThere is no display.The display is incorrect.The d

User Guide SoundPoint IP 6506 - 8

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide SoundPoint IPRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end user (“Cu

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

1 - 11Getting Started with Your SoundPoint IP 650 SIP PhoneThis chapter provides basic installation instructions and information for obtaining the bes

User Guide SoundPoint IPRegulatory Notices - 4

Index – 1IndexSymbols# key, page down shortcut 1–12* key, page up shortcut 1–12AAC power 1–4answering calls 3–4, 3–5assembling your phone 1–3assigning

User Guide SoundPoint IP 650Index – 2missed call lists 2–9multiple call appearances 4–1multiple calls, hold 3–10multiple keys per line 2–18multiple li

IndexIndex – 3Uup arrow key, Speed Dial Index shortcut 3–18using SIP URL for calling 3–3Vvoice mail 3–20volume 2–9Wwatch buddies 4–6

User Guide SoundPoint IP 650Index – 4