Polycom SpectraLink 1725-36038-001 User Manual

January 2008 Edition 1725-36038-001 Version B SpectraLink 8020/8030 Wireless Telephone Administration Guide Session Initiation Protocol (SIP)

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 10 PN: 1725-36038-001_B.doc encapsulated for prioritization as they are rout

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 100 PN: 1725-36038-001_B.doc Domain Identifier 802.11 Mode Band Channels D

PN: 1725-36038-001_B.doc 101 Index A Access point Coverage ...75 Coverage test ...

SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 11 4. The SpectraLink 8000 SVP Server, which facilitates the QoS on the wireless LA

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 12 PN: 1725-36038-001_B.doc System Diagram The following diagram shows the P

SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 13 System Components SpectraLink 8020/8030 Wireless Telephone The SpectraLink 8020/8

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 14 PN: 1725-36038-001_B.doc Ethernet switch Interconnects multiple network d

SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 15 TFTP server Required in the system to distribute software to the handsets. May be

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 16 PN: 1725-36038-001_B.doc SpectraLink 8020/8030 Wireless Telephone Specifi

SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 17 Table of Specifications (802.11b, 802.11g) 2.4–2.4835 GHz Radio mode(selectable

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 18 PN: 1725-36038-001_B.doc Startup Sequence The SpectraLink 8020/8030 Wirel

SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 19 During the last three steps of this process, the handset contacts the SIP TFTP se

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 2 PN: 1725-36038-001_B.doc Trademark Information Polycom® and the logo design

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 20 PN: 1725-36038-001_B.doc The active mode utilizes the most bandwidth and

PN: 1725-36038-001_B.doc 21 SpectraLink 8020/8030 Wireless Telephone Configuration Each handset may be configured for site-specific requirements

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 22 PN: 1725-36038-001_B.doc If an admin password has been set, the display

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 23 alphanumeric strings, the CAPS/caps softkey will appear and may be pressed t

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 24 PN: 1725-36038-001_B.doc Admin Menu 1st level 2nd level 3rd level 4th

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 25 1st level 2nd level 3rd level 4th level 5th level Network Config IP Add

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 26 PN: 1725-36038-001_B.doc 1st level 2nd level 3rd level 4th level 5th

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 27 1st level 2nd level 3rd level 4th level 5th level Diagnostics Run Site

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 28 PN: 1725-36038-001_B.doc Daylight Savings The handset may be adjusted for

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 29 OAI Enable/Disable Polycom’s Open Application Interface (OAI) enables third-

PN: 1725-36038-001_B.doc 3 About this Guide This document explains how to configure and maintain the SpectraLink 8020/8030 Wireless Telephones with

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 30 PN: 1725-36038-001_B.doc To optimize battery life, the interval between

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 31 must obtain a unique IP address for each handset from your network administr

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 32 PN: 1725-36038-001_B.doc SVP Server IP The IP address of the SpectraLink

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 33 Authentication Select either Open System or Shared Key. WEP Enable/Disable S

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 34 PN: 1725-36038-001_B.doc Username Enter a username that matches an entr

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 35 Use g only if all of your infrastructure devices use only 802.11g. The hand

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 36 PN: 1725-36038-001_B.doc and 802.11 mode are listed. Navigate to the desi

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 37 Restore Defaults The Restore Defaults option will set all user and administr

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 38 PN: 1725-36038-001_B.doc Menu option Setting Sub-option Sub-sub-option

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 39 User-Defined Preferences The SpectraLink 8020/8030 Wireless Telephone featur

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 4 PN: 1725-36038-001_B.doc Asterisk cmd VoiceMailMain (Shows how to enter th

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 40 PN: 1725-36038-001_B.doc Config menu 2nd level 3rd level 4th level 5

SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 41 Config menu 2nd level 3rd level 4th level 5th level 6th level Push-to-

PN: 1725-36038-001_B.doc 43 Software License and Protocol Management SpectraLink 8020/8030 Wireless Telephones support a number of different IP p

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 44 PN: 1725-36038-001_B.doc Configuration Process 1. Download the latest Sp

Software License and Protocol Management PN: 1725-36038-001_B.doc 45 For future software upgrades, simply update the files that are stored on the TF

PN: 1725-36038-001_B.doc 47 SIP Integration Factors CODECs The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law and

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 48 PN: 1725-36038-001_B.doc to automatically translate names into IP address

PN: 1725-36038-001_B.doc 49 Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two fi

PN: 1725-36038-001_B.doc 5 Contents 0 About this Guide ...3 Polycom Model Num

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 50 PN: 1725-36038-001_B.doc • Generic file information should contain proxy

Programming the SIP Handset Features PN: 1725-36038-001_B.doc 51 Proxy server commands Use the following parameters when programming the configuratio

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 52 PN: 1725-36038-001_B.doc Parameter Value Description Notes PROXYn_PRAC

Programming the SIP Handset Features PN: 1725-36038-001_B.doc 53 Parameter Value Description Notes LINEn username The dial # or name. All LINEn

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 54 PN: 1725-36038-001_B.doc Sample Configuration Files Configuration files a

Programming the SIP Handset Features PN: 1725-36038-001_B.doc 55 # PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center # notificat

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 56 PN: 1725-36038-001_B.doc Sample handset-specific file # Configuration fi

Programming the SIP Handset Features PN: 1725-36038-001_B.doc 57 #PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key # pre

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 58 PN: 1725-36038-001_B.doc # Two lines may map to the same extension to all

PN: 1725-36038-001_B.doc 59 Using the SIP Handset The Handset Display When active, the handset screen will display either a call status screen or

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 6 PN: 1725-36038-001_B.doc User-Defined Preferences ...

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 60 PN: 1725-36038-001_B.doc Indicator Function Up and down arrows are displ

Using the SIP Handset PN: 1725-36038-001_B.doc 61 NavOK functions The NavOK key acts as a fifth softkey with implicit functionality as follows: State

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 62 PN: 1725-36038-001_B.doc Softkey Name Displayed during… Press to… Hold

Using the SIP Handset PN: 1725-36038-001_B.doc 63 Menus Line menu The Line menu allows you to activate a call on a selected line or to view the statu

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 64 PN: 1725-36038-001_B.doc Key Number English Number + English Punctuat

Using the SIP Handset PN: 1725-36038-001_B.doc 65 Handset Operation If you want to… Then… Turn the handset on Press and hold the END key until two

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 66 PN: 1725-36038-001_B.doc If you want to… Then… Place a second call 1 To

Using the SIP Handset PN: 1725-36038-001_B.doc 67 If you want to… Then… Forward calls Calls may be forwarded on a per-line basis. The Line menu disp

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 68 PN: 1725-36038-001_B.doc If you want to… Then… Activate installed custom

Using the SIP Handset PN: 1725-36038-001_B.doc 69 If you want to… Then… Change the ring volume Press the up/down volume buttons on the side of the

Contents PN: 1725-36038-001_B.doc 7 Download Failure or Recovery Messages ...86 11 Troubleshooting...

PN: 1725-36038-001_B.doc 71 Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each

PN: 1725-36038-001_B.doc 73 Diagnostic Tools Run Site Survey, Diagnostics Enabled and Syslog Mode are three diagnostic tools provided to assist t

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 74 PN: 1725-36038-001_B.doc Where: • 111111 – the last three octets of the

Diagnostic Tools PN: 1725-36038-001_B.doc 75 Where: • i – index of selected AP (value will be from 0 to 3 inclusive) • bbbbbb – the last three octe

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 76 PN: 1725-36038-001_B.doc Diagnostics Enabled Diagnostics is used to evalu

Diagnostic Tools PN: 1725-36038-001_B.doc 77 Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last succes

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 78 PN: 1725-36038-001_B.doc • Rate – one or more basic rates not supported

Diagnostic Tools PN: 1725-36038-001_B.doc 79 Syslog Mode A syslog server must be present on the network in order for the handset to send the log mess

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 80 PN: 1725-36038-001_B.doc All syslog messages will include: • Date and ti

Diagnostic Tools PN: 1725-36038-001_B.doc 81 Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads m

PN: 1725-36038-001_B.doc 83 Certifying the Handsets Prior to determining that an installation is complete, test the handsets following the sequen

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 84 PN: 1725-36038-001_B.doc 2. Then, walk the site again, in MyID/Smry ESSI

PN: 1725-36038-001_B.doc 85 Software Maintenance The SpectraLink 8020/8030 Wireless Telephones use proprietary software programs written and main

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 86 PN: 1725-36038-001_B.doc Message Description Updating Code Handset is do

PN: 1725-36038-001_B.doc 87 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from th

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 88 PN: 1725-36038-001_B.doc Transmission obstructions Prior to system instal

Troubleshooting PN: 1725-36038-001_B.doc 89 Handset Status Messages SpectraLink 8020/8030 Wireless Telephone status messages provide information abou

PN: 1725-36038-001_B.doc 9 SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephones are mobile handsets f

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 90 PN: 1725-36038-001_B.doc Message Description Action Bad Config Some nee

Troubleshooting PN: 1725-36038-001_B.doc 91 Message Description Action Checking DHCP IP The handset is retrieving DHCP information from the DHCP se

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 92 PN: 1725-36038-001_B.doc Message Description Action DL Not On Sector Ha

Troubleshooting PN: 1725-36038-001_B.doc 93 Message Description Action Multiple SVP Reg yyy.yyy.yyy.yyy y…y = SVP IP address Handset received respo

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 94 PN: 1725-36038-001_B.doc Message Description Action Incorrect Security

Troubleshooting PN: 1725-36038-001_B.doc 95 Message Description Action No SVP Server No DNS IP Handset unable to perform DNS lookup for SVP Server,

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 96 PN: 1725-36038-001_B.doc Message Description Action Service Rej. The Sp

Troubleshooting PN: 1725-36038-001_B.doc 97 Message Description Action Updating Code… Handset is downloading new software into memory. The number i

PN: 1725-36038-001_B.doc 99 Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommen