Polycom ViewStation EX4000 User Manual

Integrators’ Reference ManualFor ViewStation®EX, ViewStation®FX, and VS4000March 2003 Edition3725-20771-001Revision A

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000viii www.polycom.comTable 6-4. V.35/RS-449/RS-530 Indicator Lamps - Networ

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400090 www.polycom.comConfiguring the System to Operate Behind a NATThe System

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 91Connecting the System to a PCIn some situations you may want to connect a laptop dir

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400092 www.polycom.comConnecting the PC to the LAN Through the ViewStation EX,

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 9310. Select Off in the DHCP field and manually enter the IP address, subnet mask, and

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400094 www.polycom.comConnecting the System to a PC off the LANDo this if you

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 956. Select Yes if you are absolutely certain you want to set your system as a DHCP se

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400096 www.polycom.comPlacing Test CallsTo verify that you have installed the

© Polycom, Inc. 975Supporting Advanced UsersThis chapter describes features that are available but not widely used. Inexperienced users may need assis

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400098 www.polycom.comMultiple-Monitor ModeThe following table describes each

Chapter 5 - Supporting Advanced Users© Polycom, Inc. 99Point-to-point call: call connectNear Far No changePoint-to-point call: main/UIFar Main No chan

© Polycom, Inc. 11About this ManualThis chapter provides information to help you use the rest of the manual.This manual covers the following topics:To

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000100 www.polycom.comMultipoint call: graphicNone Cont. presenceGraphicThree

Chapter 5 - Supporting Advanced Users© Polycom, Inc. 101Three-way call: full-screen modeNear Far Far (2)Four-way call: graphicNone Cont. presenceLast

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000102 www.polycom.comFour-way call: graphicNone Cont. presenceGraphic Last t

Chapter 5 - Supporting Advanced Users© Polycom, Inc. 103Four-way call: discussion modeNear Far Far (2) Far (3)Four-way call: presentation modeNear Far

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000104 www.polycom.comFour-way call: presentation modeNone Far Near Far (2) F

Chapter 5 - Supporting Advanced Users© Polycom, Inc. 105RS-232 InterfaceRS-232 Control ModeIn Control Mode, the ViewStation EX, ViewStation FX, or VS4

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000106 www.polycom.comBoth endpoints in Pass-Thru Mode —Two stations set to P

Chapter 5 - Supporting Advanced Users© Polycom, Inc. 107Configure the System for RS-232 OperationTo configure your system to use the RS-232 interface:

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000108 www.polycom.com4. In the Com1 Properties window, under Port Settings,

© Polycom, Inc. 1096Testing and TroubleshootingThis chapter describes how to do post-deployment functional tests and how to identify and correct probl

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS40002 www.polycom.comConventions Used in this ManualThe following typographic

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000110 www.polycom.comIndicator Lamps on the PRI Network Interface ModuleThe

Chapter 6 - Testing and Troubleshooting© Polycom, Inc. 111Indicator Lamps on the Quad BRI Network Interface ModuleThe Quad BRI network interface modul

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000112 www.polycom.comIndicator Lamps on the V.35/RS-449/RS-530 Network Inter

Chapter 6 - Testing and Troubleshooting© Polycom, Inc. 113Fault IsolationThe following table lists symptoms, causes, and corrective actions for equipm

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000114 www.polycom.comISDN Error CodesThe following table describes codes tha

Chapter 6 - Testing and Troubleshooting© Polycom, Inc. 11521 Call rejected The destination equipment is capable of accepting the call, but has rejecte

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000116 www.polycom.com42 Switching equipment congestionThe destination cannot

Chapter 6 - Testing and Troubleshooting© Polycom, Inc. 11769 Requested facility not implementedThe remote equipment is not capable of providing the re

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000118 www.polycom.com91 Invalid transit network specifiedThe ISDN exchange w

Chapter 6 - Testing and Troubleshooting© Polycom, Inc. 119102 Recovery on timer expiryA time-out has triggered an error-handling (recovery) procedure.

Chapter 1 - About this Manual© Polycom, Inc. 3ARJ H.323 Admission Reject Message. This message is from the Gatekeeper, rejecting the endpoint’s reques

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000120 www.polycom.com

© Polycom, Inc. 121ASystem InteroperabilityThe ViewStation EX, ViewStation FX, and VS4000 can work with the following non-Polycom endpoint equipment:T

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000122 www.polycom.comTable A-2. H.323 EndpointsManufacturer Model VersionMi

Appendix A - System Interoperability© Polycom, Inc. 123The ViewStation EX, ViewStation FX, and VS4000 can work with the following non-Polycom MCUs:The

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000124 www.polycom.comThe ViewStation EX, ViewStation FX, and VS4000 can work

© Polycom, Inc. 125BViewStation Series CablesThe following tables list cables for systems in the ViewStation family.Board Room and Custom Room Systems

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000126 www.polycom.comTable B-2. Cables for ViewStation EX and ViewStation F

Appendix B - ViewStation Series Cables© Polycom, Inc. 127Table B-4. Cables for ViewStation EX, ViewStation FX, and VS4000 AccessoriesUse Description

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000128 www.polycom.comMedium and Large Room SystemsTable B-6. Cables for Vie

Appendix B - ViewStation Series Cables© Polycom, Inc. 129Table B-7. Cables for ViewStation MPUse Description Length and pinout Longer versionIPOTS Pi

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS40004 www.polycom.comCIF Common Intermediate Format, also called FCIF. A vide

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000130 www.polycom.comSmall Room SystemsNetwork interface (4) DCP- clear RJ-4

Appendix B - ViewStation Series Cables© Polycom, Inc. 131Table B-11. Cables for ViewStation 128Use Description Length and pinout Longer versionIPOTS

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000132 www.polycom.com

© Polycom, Inc. 133Safety and Legal NoticesImportant SafeguardsRead and understand the following instructions before using any equipment described in

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000134 www.polycom.comLimitation of Remedies and DamagesPolycom, Inc., its ag

© Polycom, Inc. 135IndexAacoustics 73addressE.164 56H.323 (IP) 56administration plan 58Adtran Atlas 800 Plus E1 module 82ARENA API 19, 20audio codecs

ViewStation FX and VS4000 Integrators’ Reference Manual136 www.polycom.comcascading 18channel restarts, Adtran Atlas 800 Plus E1 module 82channel sele

Chapter - © Polycom, Inc. 137GUI, ViewStation FX/VS4000 19Iindicator lamps, see specific equipment models 22internal telephone system, see PBX 22inte

ViewStation FX and VS4000 Integrators’ Reference Manual138 www.polycom.compower supply, for ViewStation FX/VS4000 PRI 81, 82power supply, PRI 84PowerP

Chapter - © Polycom, Inc. 139video signal format 14ViewStation FXcable, RS-232 20defined 12ViewStation FX/VS4000audio specifications 16, 17cableexten

Chapter 1 - About this Manual© Polycom, Inc. 5Endpoint A site, videoconferencing system, gateway, or MCU.Ethernet 10 Mbps or 100 Mbps LAN technology b

ViewStation FX and VS4000 Integrators’ Reference Manual140 www.polycom.comZzone plan 57

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS40006 www.polycom.comH.323 ITU-T videoconferencing standard for IP. H.323 incl

Chapter 1 - About this Manual© Polycom, Inc. 7NFAS Non-Facility Associated Signalling.NT-1 Network Termination type 1. The device that converts the IS

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS40008 www.polycom.comQoS Quality of Service. This allows guaranteed bandwidth

Chapter 1 - About this Manual© Polycom, Inc. 9WAN Wide Area Network. Business with LANs at more than one location may use the public carrier network

Trademark InformationPolycom® and the Polycom logo design are registered trademarks of Polycom Inc. ARENA™, Global Management System™, ImageShare™, iP

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400010 www.polycom.com

© Polycom, Inc. 112Technical InformationThis chapter provides descriptions and technical information about the ViewStation EX, ViewStation FX, and VS4

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400012 www.polycom.comSystem DescriptionsThe Polycom ViewStation EX and ViewSt

Chapter 2 - Technical Information© Polycom, Inc. 13The following table describes the network interfaces available.ViewStation EX, ViewStation FX, and

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400014 www.polycom.comThe following table lists the supported video standards.

Chapter 2 - Technical Information© Polycom, Inc. 15The following table gives electrical specifications for the video inputs and outputs.The following

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400016 www.polycom.comThe following table gives camera and display information

Chapter 2 - Technical Information© Polycom, Inc. 17The following table gives information about audio features. The following table gives information a

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400018 www.polycom.comThe following table gives information about multipoint c

Chapter 2 - Technical Information© Polycom, Inc. 19The following table gives information about the systems’ user interfaces.Table 2-12. User Interfac

© Polycom, Inc. iContentsChapter 1 - About this Manual ... 1Conventions Used in this Manual...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400020 www.polycom.comRS-232 InterfaceThe RS-232 interface allows users to con

Chapter 2 - Technical Information© Polycom, Inc. 21Figure 2-2 shows the RS-232 cable for the VS4000 system.Figure 2-2. RS-232 Cable for VS4000

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400022 www.polycom.comQuad BRI Network Interface ModuleThe following paragraph

Chapter 2 - Technical Information© Polycom, Inc. 23Quad BRI CablingThe Quad BRI network interface module connects to the endpoint using a cable with o

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400024 www.polycom.comStandard RJ-45 to RJ-45 cables connect the Quad BRI to t

Chapter 2 - Technical Information© Polycom, Inc. 25ISDN SwitchesDepending on the type of ISDN lines you are using, your service provider may assign ze

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400026 www.polycom.comPRI Network Interface Module for ViewStation FX and VS40

Chapter 2 - Technical Information© Polycom, Inc. 27Indicators on the PRI Network Interface ModuleThe tables below describe the expected behavior of th

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400028 www.polycom.comIndicator lamps on the peripheral side of the PRI networ

Chapter 2 - Technical Information© Polycom, Inc. 29PRI CablingThe peripheral side of the PRI network interface module connects to the endpoint using a

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000ii www.polycom.comCapacity Planning ...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400030 www.polycom.comChannel SelectionFor outgoing calls, the system uses the

Chapter 2 - Technical Information© Polycom, Inc. 31V.35/RS-449/RS-530 Network Interface ModuleThe following paragraphs provide technical information a

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400032 www.polycom.comV.35/RS-449/RS-530 CablingThis section provides cable dr

Chapter 2 - Technical Information© Polycom, Inc. 33Figure 2-8. Pinout to the HD-44M to RS-366/V.35 “Y” Cable

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400034 www.polycom.comFigure 2-9. HD-44M to RS-449/RS-422 “Y” Cable Diagram

Chapter 2 - Technical Information© Polycom, Inc. 35Figure 2-10. Pinout to the HD-44M to RS-449/RS-422 “Y” Cable

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400036 www.polycom.comFigure 2-11. Ascend HD-44M to HD-44M Cable DiagramFigur

Chapter 2 - Technical Information© Polycom, Inc. 37Figure 2-13. RS-530 Cable Diagram and Pinout

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400038 www.polycom.comSerial Interface Control SignalsIf you need to customize

Chapter 2 - Technical Information© Polycom, Inc. 39State MachineThe V.35/RS-449/RS-530 state machine controls how the V.35/RS-449/RS-530 interface sig

Contents© Polycom, Inc. iiiInstallation...84In

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400040 www.polycom.com15 RTS = 0bDTR = 0aCRQ = 0All signals go low if Far End

Chapter 2 - Technical Information© Polycom, Inc. 415 DTR = 16 RTS = 1b7 Wait for DSR high8 DSR = 1 AND/OR DCD = 1 (AND/OR DSR = 1c)9 Go to connected

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400042 www.polycom.comTable 2-24. Non-Dialed User-Initiated Call State Machin

Chapter 2 - Technical Information© Polycom, Inc. 43Table 2-25. Non-dialed Network-Initiated Call State Machine StateViewStation FX or VS4000 Signals

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400044 www.polycom.comCrypto ResyncIf a cryptographic encoder/decoder is conne

Chapter 2 - Technical Information© Polycom, Inc. 45Other Elements of a Typical DeploymentA typical deployment includes some of the following Polycom e

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400046 www.polycom.com

© Polycom, Inc. 473Before You DeployThis chapter provides a summary of the deployment process, and describes what you must do to prepare for installat

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400048 www.polycom.comPredeployment OverviewThe diagram below gives an overvie

Chapter 3 - Before You Deploy© Polycom, Inc. 49Video Network SecurityPolycom recommends the following general precautions to keep your video network s

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000iv www.polycom.comMedium and Large Room Systems ...

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400050 www.polycom.comBest PracticesPolycom recommends the following as best p

Chapter 3 - Before You Deploy© Polycom, Inc. 51NotesOlder Polycom ViewStation systems and the RADVision MCUs and gateways both support 10 Mbps half du

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400052 www.polycom.comLAN/WAN ConsiderationsYou will need to develop a network

Chapter 3 - Before You Deploy© Polycom, Inc. 53Capacity PlanningH.323 traffic uses more bandwidth than the selected call quality or H.320 equivalent.

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400054 www.polycom.comKeep in mind that the examples given here discuss only a

Chapter 3 - Before You Deploy© Polycom, Inc. 55Gatekeeper IdentifierYou will need to specify the gatekeeper identifier for each gatekeeper being deplo

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400056 www.polycom.comService prefixes are short numeric strings that identify

Chapter 3 - Before You Deploy© Polycom, Inc. 57A well-designed dial plan distributes the dial plan logic among the gateways and gatekeepers. Try to ke

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400058 www.polycom.comAdministration, Policies, and RoutingAdministration Plan

Chapter 3 - Before You Deploy© Polycom, Inc. 59If your organization has special rate plans, those should be incorporated into the least-cost routing t

© Polycom, Inc. vList of FiguresFigure 2-1. RS-232 Cable for ViewStation EX and FX ... 20Figure 2-

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400060 www.polycom.comAddressingThe addressing components of an H.323 dial pla

Chapter 3 - Before You Deploy© Polycom, Inc. 61If the local zone prefixes are configured, requests from neighbor gatekeepers with prefixes that match

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400062 www.polycom.comRules for Assigning Prefixes and Numeric Aliases In assi

Chapter 3 - Before You Deploy© Polycom, Inc. 63System ServicesSystem services include the following:❑ Conference on demand❑ Call forwarding: set forwa

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400064 www.polycom.comThe PRI T1 needs to be provisioned for the ViewStation F

Chapter 3 - Before You Deploy© Polycom, Inc. 65The PRI direct from the telephone service provider should support both data and voice for Polycom’s voi

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400066 www.polycom.comFigure 3-2. Network Configuration (No PBX)Figure 3-3.

Chapter 3 - Before You Deploy© Polycom, Inc. 67not you need an NT1 device between the PBX and the ISDN BRI interface of the videoconferencing system.❑

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400068 www.polycom.com❑ The ISDN BRI service must allow videoconferencing call

Chapter 3 - Before You Deploy© Polycom, Inc. 69❑ If the distance is between 50 and 250 feet, you must use a 9-volt AC/DC transformer to boost power (s

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000vi www.polycom.com

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400070 www.polycom.comThe following tables show how the data modules should be

Chapter 3 - Before You Deploy© Polycom, Inc. 71Next, you must configure any required hunt groups with a direct inward dialing (DID) numbers, or local

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400072 www.polycom.comSite ConsiderationsWhen you select a site for videoconfe

Chapter 3 - Before You Deploy© Polycom, Inc. 73Acoustics and background noiseEnsure that there is no audible echo in the room where the camera and mic

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400074 www.polycom.comPredeployment WorksheetThis worksheet will help you get

Chapter 3 - Before You Deploy© Polycom, Inc. 75Extension (Terminal ID or E.164 number) for the videoconferencing systemSNMP Information (if necessary)

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400076 www.polycom.com

© Polycom, Inc. 774Installing VideoconferencingSystemsThis chapter provides installation instructions for the ViewStation EX, ViewStation FX, and VS40

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400078 www.polycom.comThe Deployment ProcessThe diagram below summarizes the t

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 79Installation ProceduresFor basic system installation, please refer to the installati

© Polycom, Inc. viiList of TablesTable 2-1. Electrical and Physical Specifications... 12Tab

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400080 www.polycom.comNT-1 DeviceThe Quad BRI network interface module require

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 813. Connect the network side of the Quad BRI network interface module to the NT-1 dev

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400082 www.polycom.comYou must use an external power supply if you use the int

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 83If You Are Connecting to a PBX❑ Some PBXs require a crossover cable.❑ The PBX must p

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400084 www.polycom.comInstallationTo install the PRI network interface module:

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 85Installing a V.35/RS-449/RS-530 Network Interface ModuleCables Used with the V.35/RS

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400086 www.polycom.comInstallationTo install V.35/RS-449/RS-530 Network Interf

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 87NoteIf your DCE does not use dialing, do not use the RS-366 (DB-25M) connector.

Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS400088 www.polycom.comNetwork Configuration The following paragraphs give info

Chapter 4 - Installing Videoconferencing Systems© Polycom, Inc. 89Firewall and NAT IssuesA firewall protects an organization’s network by controlling