Polycom 33X User Manual

SIP 3.1.3 | June 2009 | 1725-11241-001 Rev. E User Guide for the Polycom® SoundPoint IP® 32x/33x Phone

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 2Parts ListThe following components are included in your SoundPoint IP 32x/33x package:• Pol

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 3• Phone Base• Network / Power Cable• Quick Start Guide and registration cardEnsure that you

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 4Connecting Network and Power SourceUse Power over Ethernet (PoE) for network and power sour

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 5Connecting the Handset and Optional HeadsetTo connect the handset and optional headset:1. C

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 6Attaching the BaseAttach the phone base to the phone in one of the following ways:• As a de

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 72. Align the protrusions on the bracket with their corresponding holes in the phone.3. Snap

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 82. On the back of the phone, remove the key located behind the hook switch and reposition i

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 9register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoi

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 10— Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 1113. Feature Keys—Access important features using these keys.— —Dials phone numbers or allo

© 2009 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 12• Press and or hold and down to scroll through the lists.• Use the dial pad keys t

Getting Started with Your SoundPoint IP 32x/33x Phone1 - 13The type of text entry available is displayed in the title line.Switch between alphabetic

User Guide for the SoundPoint IP 32x/33x Desktop Phone1 - 14

2 - 12Customizing Your SoundPoint IP 32x/33x PhoneYou can customize your SoundPoint IP 32x/33x desktop phone by adjusting the setting for time and dat

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 2Configuring Basic SettingsTo configue basic settings, press , and then select Settings >

Customizing Your SoundPoint IP 32x/33x Phone2 - 35. Press to confirm your choice.For example, the following figure shows Clock Time.6. Press or

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 44. Press to confirm your choice.5. Press or repeatedly to return to the idle display.

Customizing Your SoundPoint IP 32x/33x Phone2 - 5Ring TypeYou can select from the different ring types to distinguish between lines or to have a diff

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 63. Scroll through the list of available languages.4. Press to confirm your choice.Text th

Customizing Your SoundPoint IP 32x/33x Phone2 - 7The phone will restart to set the new directory search mode if you pressed the Yes soft key.Muting t

iiiAbout This GuideThank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony featur

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 8Press the Callers soft key to view the Received Calls list (shown in the following figure).

Customizing Your SoundPoint IP 32x/33x Phone2 - 9You can dial or search for a contact in this directory. You may be able to add, edit, and delete con

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 105. Press to enter a first name.Entry to this field is alphabetic as denoted by .6. Ente

Customizing Your SoundPoint IP 32x/33x Phone2 - 1114. Press to end contact’s data entry.15. Press the Yes or Cancel soft keys to accept or cancel c

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 12Add Contacts From Corporate DirectoryTo add a contact to the local contact directory from

Customizing Your SoundPoint IP 32x/33x Phone2 - 134. Press to select the entry.5. Press the Edit soft key.6. Use and to scroll through the fiel

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 14Deleting ContactsTo delete a contact from the local contact directory:1. Press the Dir sof

Customizing Your SoundPoint IP 32x/33x Phone2 - 15Placing Calls From the Corporate DirectoryTo place a call to a contact in the corporate directory:1

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 163. Search for the contact in one of the following ways:— In the search line, enter the fir

Customizing Your SoundPoint IP 32x/33x Phone2 - 17Distinguishing CallsYou can customize your phone so that you can distinguish different parties by r

User Guide for the SoundPoint IP 32x/33x Desktop Phoneiv

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 183. Press to select the entry.4. Press the Edit soft key.5. Press repeatedly until the

Customizing Your SoundPoint IP 32x/33x Phone2 - 198. Press the Ok or Cancel soft keys to accept or cancel changes.9. Scroll down to the Auto Divert f

User Guide for the SoundPoint IP 32x/33x Desktop Phone2 - 20Supporting Multiple Line Keys Per LineEach line on the phone can be configured to have mor

3 - 13Using the Basic Features of Your SoundPoint IP 32x/33x PhoneYour SoundPoint IP 32x/33x phone is designed to be used like a regular phone on a pu

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 2To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1.

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 3To place a call using the handset:1. Do the following steps in any order:— Pick up t

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 4b With the optional headset connected, dial the desired number using the dial pad.Press .c

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call appearan

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 6To answer a call using the headset:¾ Press to answer the call through an optionally conne

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 72. Press to access the new call. Soft key labels are updated on the display showin

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiChanges to this Guide . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 8RedialingTo redial any call placed from your phone:¾ Refer to Placing a Call on page 3-2.Pl

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 9If calls are on hold on more than one Line Key, all calls are combined into a single

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 10To set up a conference call using the Join soft key:¾ When you are in an active call:a If

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 11To transfer a call: 1. During a call, press Trans soft key.The active call is place

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 12d Press the Callers soft key to access the Received Call list, use and to access the c

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 133. Using and , select the forwarding type you want to change and then press . T

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 14Enabling Do Not DisturbPress and then select Features > Do not disturb to prevent the

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 15For other frequently used numbers, you can associate them with a speed dial index.

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 16To assign a new speed dial key:1. Press and hold if unassigned.A new empty entry in the

Using the Basic Features of Your SoundPoint IP 32x/33x Phone3 - 17A stutter dial tone in place of normal dial tone is used to indicate that one or mo

User Guide for the SoundPoint IP 32x/33x Desktop PhoneviManaging Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 32x/33x Desktop Phone3 - 18

4 - 14Using the Advanced Features of Your SoundPoint IP 32x/33x PhoneThis chapter provides operating instructions for the advanced features of the Sou

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 2When ACD is enabled on your phone, the line icon appears. This is the default setting. No

Using the Advanced Features of Your SoundPoint IP 32x/33x Phone4 - 38. Enter your password and press the Login soft key.9. Press repeatedly to retu

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 4For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and L

Using the Advanced Features of Your SoundPoint IP 32x/33x Phone4 - 5Using Buddy ListsYour SoundPoint IP 32x/33x phone combines interactive message se

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 6To add or delete a contact from your buddy list:1. Press the Dir soft key. 2. Use or to

Using the Advanced Features of Your SoundPoint IP 32x/33x Phone4 - 7Integrating With Microsoft Live Communications Server 2005Your phone can be confi

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 84. Press to select the entry.5. Press Edit soft key.6. Press to scroll through the list

Using the Advanced Features of Your SoundPoint IP 32x/33x Phone4 - 9To restart the phone:1. Press .2. Select Settings > Advanced > Restart Phon

ContentsviiAudio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8Testing Phone H

User Guide for the SoundPoint IP 32x/33x Desktop Phone4 - 10

5 - 15Troubleshooting Your SoundPoint IP 32x/33x PhoneThis chapter contains general troubleshooting information to help you solve any problems you mig

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP

Troubleshooting Your SoundPoint IP 32x/33x Phone5 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPo

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you

Troubleshooting Your SoundPoint IP 32x/33x Phone5 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 6The phone does not ring. Ring setting or volume is low. Do one of the following:• Adjust th

Troubleshooting Your SoundPoint IP 32x/33x Phone5 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The displa

User Guide for the SoundPoint IP 32x/33x Desktop Phone5 - 8AudioTesting Phone HardwareYour system administrator may ask you to access a diagnostics me

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide for the SoundPoint IP 32x/33x Desktop Phoneviii

User Guide for the SoundPoint IP 330/320 Desktop PhoneRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide for the SoundPoint IP 330/320 Desktop PhoneRegulatory Notices - 4Safety and Compliance (continued)Russian Compliance

Index – 1IndexSymbols# key, page down shortcut 1–12* key, page up shortcut 1–12Numerics123 icon 2–10AABC icon 2–10, 2–15ACD. See also automatic call

User Guide for the SoundPoint IP 330/320 Desktop PhoneIndex – 2Iidle display 2–2inactivity timer 1–12Llanguage support 2–5left arrow key, Received Cal

IndexIndex – 3SoundPoint IP 32x/32xdifference between phones 1–4speakerphone. See hands-free modespeed dialing 3–14switching entry modes 1–11system

User Guide for the SoundPoint IP 330/320 Desktop PhoneIndex – 4

End-User License Agreement for Polycom® SoftwareThis End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual o

2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, au

refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any d

1 - 11Getting Started with Your SoundPoint IP 32x/33x PhoneThis chapter provides basic installation instructions and information for obtaining the bes

not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside