Polycom 6000 User Manual

4.0.0 | Nov. 2011 | 3725-30856-001/A Polycom® QDX™ 6000 SystemAdministrator Guide

Administrator Guide for Polycom QDX 6000 System1 - 2Positioning the SystemPositioning the Polycom QDX 6000 SystemsPolycom QDX 6000 systems are designe

Administrator Guide for Polycom QDX 6000 System11 - 6Reset or Restart SystemRecent CallsWhen the Call Detail Report setting is enabled, Recent Calls s

Statistics and Diagnostics11 - 7Call Detail Report (CDR)When enabled, the Call Detail Report (CDR) provides the system’s call history. You can view t

Administrator Guide for Polycom QDX 6000 System11 - 8Call Field Number 1 The number dialed from the first call field, not necessarily the transport ad

Statistics and Diagnostics11 - 9Call Detail Report ArchivesCalls are added to the CDR until the file size reaches 50 KB, which is equivalent to about

Administrator Guide for Polycom QDX 6000 System11 - 10The CDR starts with Row 1, but the conference numbers continue from the file most recently archi

Statistics and Diagnostics11 - 11System Log Settings in the Polycom QDX 6000 Web InterfaceTo configure system log settings via the Polycom QDX 6000 w

Administrator Guide for Polycom QDX 6000 System11 - 12

12 - 112TroubleshootingPlacing a Test CallWhen you finish configuring the system, you can use one of the sample numbers in the directory to test your

Administrator Guide for Polycom QDX 6000 System12 - 2Enabling Basic ModeBasic Mode is a limited operating mode that uses H.261 for video and G.711 for

Troubleshooting12 - 3The restore button is on the front of the Polycom QDX 6000 system, as shown in the following figure.Factory RestoreIf the Polyco

Introducing the Polycom QDX 6000 Systems1 - 3Powering On and OffConnect power and power on the system after you have connected all of the equipment t

Administrator Guide for Polycom QDX 6000 System12 - 4To contact Polycom Technical Support, go to www.polycom.com/support.Enter the following informati

Regulatory Notices - 1Regulatory NoticesImportant SafeguardsRead and understand the following instructions before using the system: • Close supervisio

Administrator Guide for Polycom QDX 6000 SystemRegulatory Notices - 2License RestrictionsTHE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFI

Regulatory NoticesRegulatory Notices - 3EXCLUSIONS. POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE TH

Administrator Guide for Polycom QDX 6000 SystemRegulatory Notices - 4Regulatory NoticesUSA and Canadian Regulatory NoticesThis Class [A] digital appar

Regulatory NoticesRegulatory Notices - 5WARNINGThis is a Class A product. In a domestic environment this product may cause radio interference in whic

Administrator Guide for Polycom QDX 6000 SystemRegulatory Notices - 6

A - 1ASystem Back Panel Views and CablesVideo Inputs and OutputsVideo Output 1:YPrPb, RCA, and S-Videofor the main monitorVideo Output 2:RCA, S-Video

Administrator Guide for Polycom QDX 6000 SystemA - 2Audio Inputs and OutputsNetwork/Power Inputs and OutputsAudio Outputs:For line audio and VCR/DVD p

System Back Panel Views and CablesA - 3System CablesCable Part Number and Description2457-08343-001 LAN Cable2457-30836-001 YPbPr Cable2457-32613-001

Administrator Guide for Polycom QDX 6000 System1 - 4Configuring the Polycom QDX 6000 SystemSetup WizardWhen you power on your system for the first tim

Administrator Guide for Polycom QDX 6000 SystemA - 4

B - 1BPort UsageYou may need port usage information when you configure your network equipment for video conferencing.The following table shows IP port

Administrator Guide for Polycom QDX 6000 SystemB - 21720-Static TCP H.323 call setup (must be bidirectional)1731-Static TCP Audio call control (must

C - 1CInstalling Polycom QDX 6000 SoftwareBy upgrading your Polycom QDX 6000 software , your organization continues to benefit from the latest video c

Administrator Guide for Polycom QDX 6000 SystemC - 2Obtaining Key Codes for Software UpgradesBefore you run the software update, you need a key code.

Installing Polycom QDX 6000 SoftwareC - 3Installing SoftwareInstalling a Software Upgrade on a SystemTo update system software from 3.x to 4.0: Doub

Administrator Guide for Polycom QDX 6000 SystemC - 44. At this point, you can follow the normal 3.0 software upgrade procedure to load a 3.0 software

2 - 12NetworksThis chapter covers network types used worldwide. Please note that not all network types are available in all countries.Getting the Netw

Administrator Guide for Polycom QDX 6000 System2 - 2To configure LAN properties:1. Go to System > Admin Settings > LAN Properties.2. Configure t

Networks2 - 33. Select and configure these settings:IP Address (IPv6) Specifies how the system obtains an IP address.• Obtain IP address automatica

Administrator Guide for Polycom QDX 6000 System2 - 44. Select and configure these settings:LAN Speed Specify the LAN speed to use. Note that the spe

Networks2 - 5Configuring IP SettingsSpecifying H.323 SettingsIf your network uses a gatekeeper, the system can automatically register its H.323 name

Administrator Guide for Polycom QDX 6000 System2 - 6Configuring the System to Use a Gatekeeper A gatekeeper is a “network administrator” that supervis

Networks2 - 73. If you chose to specify a gatekeeper, select to view Alternate Gatekeepers that the system can use if the primary gatekeeper is not

© 2011 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

Administrator Guide for Polycom QDX 6000 System2 - 8Specifying SIP SettingsIf your network supports the Session Initiation Protocol (SIP), you can use

Networks2 - 9Specifying Quality of ServiceSet the Quality of Service options for the way your network handles IP packets during video calls. To speci

Administrator Guide for Polycom QDX 6000 System2 - 103. Select and configure these settings on the Bandwidth screen:Configuring the System for Use w

Networks2 - 11To set up the system to work with a firewall or NAT:1. Go to System > Admin Settings > Network > IP > Firewall.2. Configure

Administrator Guide for Polycom QDX 6000 System2 - 12H.460 NAT Firewall TraversalYou can configure Polycom QDX 6000 systems to use standards-based H.4

Networks2 - 13Configuring Call PreferencesCall preferences help you manage the network bandwidth used for calls. You can specify the default and opti

Administrator Guide for Polycom QDX 6000 System2 - 144. Select to go to the Preferred Speeds screens and configure these settings:5. Select to go

Networks2 - 15You can configure the Polycom QDX 6000 system so that users can choose to place IP-to-ISDN calls through a gateway.To allow users to pl

Administrator Guide for Polycom QDX 6000 System2 - 16

3 - 13Monitors and CamerasConnecting MonitorsMake sure that the system is powered off before you connect devices.The following table shows how you can

iiiAbout This GuideThe Administrator Guide for Polycom QDX 6000 Systems is for administrators who need to configure, customize, manage, and troublesho

Administrator Guide for Polycom QDX 6000 System3 - 2Configuring Monitor SettingsTo configure monitors:1. Go to System > Admin Settings > Monitor

Monitors and Cameras3 - 33. Select and configure these settings:Aspect Ratio (Monitor 2)Specifies the monitor’s aspect ratio:•4:3 — Select if you a

Administrator Guide for Polycom QDX 6000 System3 - 4Adjusting Screen LayoutIn calls, you can change the current screen layout on the monitor. What you

Monitors and Cameras3 - 5To specify whether and when to display the PIP:1. Select System from the Place a Call screen.2. Select User Settings from th

Administrator Guide for Polycom QDX 6000 System3 - 6To adjust the monitor for natural color:1. Go to System > Diagnostics > Video.2. Select the

Monitors and Cameras3 - 7• Consider decreasing the monitor’s sharpness, brightness, and contrast settings if they are set to their maximum values.Con

Administrator Guide for Polycom QDX 6000 System3 - 8Configuring Camera Settings and Video Quality OptionsTo configure camera and video settings:1. Go

Monitors and Cameras3 - 94. Select and configure these settings:5. Select and configure these settings:Name Specifies a name and icon for the cam

Administrator Guide for Polycom QDX 6000 System3 - 106. Select and configure these settingss:7. Select and configure these settings:Name Specifies

Monitors and Cameras3 - 11Configuring Advanced Polycom EagleEye SD Camera SettingsYou can use the system’s web interface to configure or restore the

Administrator Guide for Polycom QDX 6000 Systemiv

Administrator Guide for Polycom QDX 6000 System3 - 125. If Model is not set to Polycom EagleEye SD for the appropriate camera(s), click the Detect Cam

Monitors and Cameras3 - 13—Manual: Use the Manual setting for rooms where the Auto and fixed settings do not provide acceptable color reproduction. S

Administrator Guide for Polycom QDX 6000 System3 - 14

4 - 14Microphones and SpeakersConnecting Audio InputMake sure that the system is powered off before you connect devices to it.Connecting Audio Input t

Administrator Guide for Polycom QDX 6000 System4 - 2For best audio: • Place the microphone on a hard, flat surface (table, wall, or ceiling) away from

Microphones and Speakers4 - 3Setting the Speaker VolumeTo set the volume of an external speaker system:1. Go to System > Diagnostics >Audio >

Administrator Guide for Polycom QDX 6000 System4 - 43. Select and enter these settings on the Audio Output screen:Setting DescriptionMicrophone Leve

Microphones and Speakers4 - 54. Select and enter these settings on the VCR/DVD screen:5. Select and enter these settings on the Audio Levels scre

Administrator Guide for Polycom QDX 6000 System4 - 6To configure stereo settings:1. Go to System > Admin Settings >Audio > Stereo Settings.2.

Microphones and Speakers4 - 7To make a test call in stereo: Select Polycom Austin Stereo from the directory, or enter stereo.polycom.com in the dial

ContentsvContents1 Introducing the Polycom QDX 6000 Systems . . . . . . . . . . . 1-1Polycom QDX 6000 Systems . . . . . . . . . . . . . . . . . .

Administrator Guide for Polycom QDX 6000 System4 - 8

5 - 15Content and CaptionsYou can present content during calls when you use sources such as the following:• A VCR or DVD player connected directly to

Administrator Guide for Polycom QDX 6000 System5 - 2To configure VCR/DVD audio settings for playing a videotape or DVD:1. Go to System > Admin Sett

Content and Captions5 - 3Configuring Content Display with People+Content IPPeople+Content IP enables a presenter to show content from a computer to o

Administrator Guide for Polycom QDX 6000 System5 - 4Configuring Meeting CaptionsTo configure the meeting caption:1. Go to System > Utilities> Me

Content and Captions5 - 5Setting DescriptionEnable Rolling Caption Sets whether to display a moving caption to all participants.Color Sets the displa

Administrator Guide for Polycom QDX 6000 System5 - 6

6 - 16Calling and AnsweringConfiguring Call SettingsThe Call Settings screens provide access to high-level options for the entire system. For convenie

Administrator Guide for Polycom QDX 6000 System6 - 2Setting the Call Answering ModeTo set the call answering mode:1. Go to System > Admin Settings

Calling and Answering6 - 3Configuring Directory SettingsTo configure system settings:1. Go to System > Admin Settings > General Settings > S

Administrator Guide Polycom QDX 6000 Systemsvi4 Microphones and Speakers . . . . . . . . . . . . . . . . . . . . . . . . 4-1Connecting Audio Input .

Administrator Guide for Polycom QDX 6000 System6 - 4To create a localized system name using the Polycom QDX 6000 web interface:1. On a computer, open

Calling and Answering6 - 5To create a localized directory entry using the Polycom QDX 6000 web interface:1. On a computer, open a web browser.2. In t

Administrator Guide for Polycom QDX 6000 System6 - 6To choose a directory server:1. Go to System > Admin Settings > Global Services > Directo

Calling and Answering6 - 7Directory GroupsHaving groups in the directory can help users find calling information quickly and easily. Polycom QDX 6000

Administrator Guide for Polycom QDX 6000 System6 - 8Local Directory GroupsThe Contacts group is a local directory group that contains the types of Con

7 - 17System Location, Appearance, and TonesConfiguring Regional SettingsTo configure country, language, and Iong-distance dialing, go to System >

Administrator Guide for Polycom QDX 6000 System7 - 23. Select and configure these settings on the Date and Time screen: Setting DescriptionDate Forma

System Location, Appearance, and Tones7 - 3Customizing the Home Screen Customize the system functionality according to your users’ needs, skill level

Administrator Guide for Polycom QDX 6000 System7 - 4To design the home screen:1. Go to System > Admin Settings > General Settings > Home Scre

System Location, Appearance, and Tones7 - 53. Select and configure these settings:4. Select and configure these settings:Displaying Contacts and

ContentsviiAdding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7Custom

Administrator Guide for Polycom QDX 6000 System7 - 62. Go to System > Admin Settings > General Settings > Home Screen Settings.3. Select tw

System Location, Appearance, and Tones7 - 7— Dialing Display— Set to Display marquee.— Enter Marquee Text — Type the text to display on the home scre

Administrator Guide for Polycom QDX 6000 System7 - 8To enter screen saver text:1. On a computer, open a web browser.2. In the browser address line, en

System Location, Appearance, and Tones7 - 9Adding a Web Welcome LogoYou can customize the Polycom QDX 6000 system to display your own web welcome log

Administrator Guide for Polycom QDX 6000 System7 - 104. Click Utilities > Customise System Logo > Embedded UI Logo, and follow the onscreen inst

8 - 18SecurityScreens that Require a Password for AccessYou can configure Polycom QDX 6000 systems to provide two levels of access for people who are

Administrator Guide for Polycom QDX 6000 System8 - 2Configuring Security OptionsTo set passwords and security options:1. Go to System > Admin Setti

Security8 - 33. Select and configure these settings:4. Select and configure these settings:Setting DescriptionRequire Login for System AccessSpecif

Administrator Guide for Polycom QDX 6000 System8 - 45. Select and configure this setting:Configuring Security ModeYou can configure Polycom QDX 6000

Security8 - 5Security Mode requires secure access and a password for Web access. When you enable Security Mode, the following settings are set and co

Administrator Guide Polycom QDX 6000 SystemsviiiRecent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Administrator Guide for Polycom QDX 6000 System8 - 6To access a Polycom QDX 6000 system in Security Mode using the Polycom QDX 6000 web interface:1. E

Security8 - 7Enabling AES EncryptionAES encryption is a standard feature on all Polycom QDX 6000 systems. When it is enabled, the system automaticall

Administrator Guide for Polycom QDX 6000 System8 - 84. Select and configure these settings:Setting the Room and Remote Access PasswordsYou can set t

Security8 - 9All passwords appear as a series of asterisks as you type them in a configuration or login screen. To enter numbers in a password field,

Administrator Guide for Polycom QDX 6000 System8 - 10Setting an Account LockoutYou can configure and enforce an account lockout if someone fails to lo

Security8 - 11You can allow users to change common user preferences by providing access to the User Settings screen. To allow users to customize the

Administrator Guide for Polycom QDX 6000 System8 - 12

9 - 19Managing the System RemotelyYou can configure, manage, and monitor the system from a computer using the system’s web interface. You can also use

Administrator Guide for Polycom QDX 6000 System9 - 2To access the system using the Polycom QDX 6000 web interface:1. On a computer, open a web browser

Managing the System Remotely9 - 3Managing System Profiles with the Polycom QDX 6000 Web InterfaceAdministrators managing systems that support multipl

1 - 11Introducing the Polycom QDX 6000 SystemsYour Polycom QDX 6000 video conferencing system is a state-of-the-art visual collaboration tool. With st

Administrator Guide for Polycom QDX 6000 System9 - 4Sending a MessageIf you are experiencing difficulties with connectivity or audio, you may want to

Managing the System Remotely9 - 5To download the Polycom MIBs:1. On a computer, open a web browser.2. In the browser address line, enter the IP addre

Administrator Guide for Polycom QDX 6000 System9 - 6Keeping your Software CurrentIf you have Internet access and a software key, you can update the Po

10 - 110Control DevicesConfiguring Remote Control BehaviorYou can customize the behavior of the remote control to support the users’ environment.To co

Administrator Guide for Polycom QDX 6000 System10 - 2Setting DescriptionRS-232 Mode Specifies the mode used for the serial port. •Off—Disables the ser

11 - 111Statistics and DiagnosticsThe Polycom QDX 6000 system provides various screens that allow you to review information about calls made by the sy

Administrator Guide for Polycom QDX 6000 System11 - 2To access the Diagnostics screens on the system: Go to System > Diagnostics. To access the Di

Statistics and Diagnostics11 - 3Call StatisticsDiagnostic Screen DescriptionCall Statistics Displays information about the call in progress. View Cal

Administrator Guide for Polycom QDX 6000 System11 - 4NetworkVideoDiagnostic Screen DescriptionNear End Loop Tests the internal audio encoders and deco

Statistics and Diagnostics11 - 5AudioDiagnostic Screen DescriptionSpeaker Test Tests the audio cable connections. A 473 Hz audio tone indicates that