Polycom IP 320 User Manual

May, 2007 Edition1725-11241-001 Rev. ASIP 2.1.1User Guidefor the SoundPoint® IP 330/320SIP 2.1.1

User Guide SoundPoint IP 330/3201 - 2Parts ListThe following components are included in your SoundPoint IP 330/320 package:• Polycom SoundPoint IP 330

Getting Started with Your SoundPoint IP 330/320 Phone1 - 3• Phone Base• Network / Power Cable• Quick Start Guide and registration cardCheck this list

User Guide SoundPoint IP 330/3201 - 4Connecting Network and Power SourceUse Power over Ethernet (PoE) for network and power source connections unless

Getting Started with Your SoundPoint IP 330/320 Phone1 - 52. Connect the headset (optional) to the headset jack on the side of the phone.Attaching th

User Guide SoundPoint IP 330/3201 - 6To attach the base as a desk mount:1. Place all cords in the recessed area above the modular jacks.2. Align the t

Getting Started with Your SoundPoint IP 330/320 Phone1 - 7To attach the base as a wall mount:1. Place all cords in the recessed area below the modula

User Guide SoundPoint IP 330/3201 - 8Features of Your SoundPoint IP 330/320 PhoneThe features of the SoundPoint IP 330/320 phone are:1. Message Waitin

Getting Started with Your SoundPoint IP 330/320 Phone1 - 9— Do Not Disturb — Presence/BLF 3. Soft Keys—The screen will display labels for these ke

User Guide SoundPoint IP 330/3201 - 1014. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information.Use (the

Getting Started with Your SoundPoint IP 330/320 Phone1 - 11• The navigation guide icon in the top left-hand corner of the graphic display shows which

Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electro

User Guide SoundPoint IP 330/3201 - 12• Press and hold (for one second) from the idle display:— to point to the contact in the directory system where

2 - 12Customizing Your SoundPoint IP 330/320 PhoneYou can customize your SoundPoint IP 330/320 phone by adjusting the setting for time and date, displ

User Guide SoundPoint IP 330/3202 - 2Configuring Basic SettingsYou can configure the following basic settings if you press and then select Settings

Customizing Your SoundPoint IP 330/320 Phone2 - 35. Press to confirm your choice.For example, the following figure shows Clock Time.6. Press or

User Guide SoundPoint IP 330/3202 - 44. Press to confirm your choice.5. Press or repeatedly to return to the idle display.Repeat steps 1 to 4 to

Customizing Your SoundPoint IP 330/320 Phone2 - 56. Press or repeatedly to return to the idle display.Language SupportMany languages are supporte

User Guide SoundPoint IP 330/3202 - 63. Using and , select the directory search parameter.Last name is the default directory search parameter.4. Pr

Customizing Your SoundPoint IP 330/320 Phone2 - 7Press to view the Placed Calls list (shown in the following figure).To manage the listed calls:• T

User Guide SoundPoint IP 330/3202 - 8Adding ContactsYou can add a contact manually or from a call list.Adding Contacts ManuallyNew entries to the Cont

Customizing Your SoundPoint IP 330/320 Phone2 - 98. Repeat steps 3 to 6 to enter a contact number.This is a required field and it must be unique (not

iiiAbout This GuideThank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony featur

User Guide SoundPoint IP 330/3202 - 10a Press the Callers soft key to view the Received Calls list.b Press to view the Placed Calls list.2. Use an

Customizing Your SoundPoint IP 330/320 Phone2 - 114. Press the Edit soft key.5. Use and to scroll through the fields, then press to select the

User Guide SoundPoint IP 330/3202 - 123. Press to select the entry.4. Press the Delete soft key.The contact is deleted from the directory. The next

Customizing Your SoundPoint IP 330/320 Phone2 - 13Managing Incoming CallsYou can distinguish incoming calls from contacts in your directory by settin

User Guide SoundPoint IP 330/3202 - 14To send incoming calls from a particular contact directly to voice mail:1. Press the Dir soft key.2. Use and

Customizing Your SoundPoint IP 330/320 Phone2 - 156. Press .7. Enter the number of the party to whom you want to divert the call.8. Press the Ok or C

User Guide SoundPoint IP 330/3202 - 16Supporting Multiple Line Keys Per LineEach line on the phone can be configured to have more than one Line Key as

3 - 13Using the Basic Features of Your SoundPoint IP 330/320 PhoneYour SoundPoint IP 330/320 phone is designed to be used like a regular phone on a pu

User Guide SoundPoint IP 330/3203 - 2To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1. To read about the pho

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 3To place a call using the handset:1. Do the following steps in any order:— Pick up t

User Guide SoundPoint IP 330/320iv

User Guide SoundPoint IP 330/3203 - 4b With the optional headset connected, dial the desired number using the dial pad.Press .c Press .You will hear a

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 5• Multiple Line Keys per line*****If your phone is configured with multiple call app

User Guide SoundPoint IP 330/3203 - 6— The second call will cause a call waiting tone to be played, the second line status indicator is fast flashing

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 7¾ Do one of the following steps:— Answer the call by pressing or associated with

User Guide SoundPoint IP 330/3203 - 8Adjusting the VolumePress to adjust receiver volume during a call. Pressing these keys in the idle state adjust

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 9Multiple Calls on HoldIf multiple calls are on hold, use and to switch between t

User Guide SoundPoint IP 330/3203 - 104. When the second party answers, press the Conf soft key again to join all parties in the conference.To split a

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 11• Attended transfer—The parties are automatically connected to each other after you

User Guide SoundPoint IP 330/3203 - 12b Press the Dir soft key to access the Contact Directory, use and to access the contacts, and then press .c

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 133. Enter a number to forward all future incoming calls to.4. Press the Enable soft

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii1 Getting Started with Your SoundPoint IP 330/320 Phon

User Guide SoundPoint IP 330/3203 - 14Multiple Lines and Do Not DisturbIf multiple lines are configured on your phone, Do Not Disturb can be set on a

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 15Assigning New Speed Dial IndexesTo add or edit a speed dial index for an existing c

User Guide SoundPoint IP 330/3203 - 167. Repeat steps 2 to 5 to enter a contact number.8. Repeat steps 2 to 5 to change the Speed Dial Index if desire

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 17To listen to voice messages:1. Press the Msgs soft key or press , select Features

User Guide SoundPoint IP 330/3203 - 18

4 - 14Using the Advanced Features of Your SoundPoint IP 330/320 PhoneThis chapter provides operating instructions for the advanced features of the Sou

User Guide SoundPoint IP 330/3204 - 2To log into the ACD:1. Press . 2. Select Features > ACD Login/Logout...3. Select Login.4. Press .5. Enter your

Using the Advanced Features of Your SoundPoint IP 330/320 Phone4 - 3To set ACD agent availability:1. Press . 2. Select Features > ACD Agent Availa

User Guide SoundPoint IP 330/3204 - 4— Press to put the original call on hold and then answer the incoming call.— Answer the incoming call during th

Using the Advanced Features of Your SoundPoint IP 330/320 Phone4 - 5PresenceTo view and change your presence settings:1. Press .2. Select Features &

User Guide SoundPoint IP 330/320viSupporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15Supporting Multi

User Guide SoundPoint IP 330/3204 - 67. Press the Ok or Cancel soft keys to accept or cancel changes.8. Press repeatedly to return to the idle displ

Using the Advanced Features of Your SoundPoint IP 330/320 Phone4 - 73. Do one of the following steps:a If the buddy list is empty, press to enter a

User Guide SoundPoint IP 330/3204 - 8Restarting Your PhonePeriodically, you may need to restart your phone. The reasons for this include:• Accepting a

5 - 15Troubleshooting Your SoundPoint IP 330/320 PhoneThis chapter presents problems, likely causes, and corrective actions. Problems are grouped as f

User Guide SoundPoint IP 330/3205 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 330/320 phone has no

Troubleshooting Your SoundPoint IP 330/320 Phone5 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPo

User Guide SoundPoint IP 330/3205 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response from feature key presses.The S

Troubleshooting Your SoundPoint IP 330/320 Phone5 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to

User Guide SoundPoint IP 330/3205 - 6The phone does not ring. Ring setting or volume is low. Do one of the following steps:• Adjust the ringing level

Troubleshooting Your SoundPoint IP 330/320 Phone5 - 7DisplaysAudioSymptom Problem Corrective ActionThere is no display.The display is incorrect.The d

ContentsviiRegulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide SoundPoint IP 330/3205 - 8

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide SoundPoint IP 330/320Regulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end u

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide SoundPoint IP 330/320Regulatory Notices - 4

Index – 1IndexSymbols# key, page down shortcut 1–10* key, page up shortcut 1–10Numerics123 icon 2–9AABC icon 2–8ACD. See also automatic call distribu

User Guide SoundPoint IP 330/320Index – 2Mmanaging buddies 4–5microphone mute 3–7Microsoft Office Live Communications Server 2005 4–4, 4–6multiple cal

IndexIndex – 3Ttime and date 2–2transferring calls 3–10troubleshootingaudio problems 5–7calling problems 5–5controls problems 5–3display problems 5–7

User Guide SoundPoint IP 330/320Index – 4

User Guide SoundPoint IP 330/320viii

1 - 11Getting Started with Your SoundPoint IP 330/320 PhoneThis chapter provides basic installation instructions and information for obtaining the bes