Polycom IP 650 User Manual download pdf (Page 81)

Troubleshooting Your SoundPoint IP 650 SIP Phone

6 - 3

Controls

Symptom Problem Corrective Action

The dial pad does not work. The dial pad on the SoundPoint

IP 650 phone does not respond.

Do one of the following steps:

• Check for a response from other

feature keys or from the dialpad.

• Place a call to the phone from a known

working telephone. Check for display

updates.

• Press the Menu key followed by

System Status and Server Status to

check if the telephone is registered

correctly to the server.

• Press the Menu key followed by

System Status and Network Statistics.

Scroll down to see if LAN port shows

active or Inactive.

• Check the termination at the switch or

hub end of the network LAN cable.

Ensure that the switch/hub port

connected to the telephone is

operational (if not accessible, contact

your system administrator).

• Before restarting your phone, contact

your system administrator, since this

may allow more detailed

troubleshooting to occur before losing

any current status information.

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Polycom IP 650 User Manual Page 81