Polycom Audio and Video User Manual

VideoVoiceDataWebConnect. Any Way You Want.Administrator’s Guidefor the V500 SystemDecember 2004 Edition3725-21743-003/BV500 Version 7.5

Administrator’s Guide for the V500 System1 - 2 www.polycom.com/videodocumentationKey FeaturesIndustry-Leading Audio and Video Quality❑ Best-in-class

Administrator’s Guide for the V500 System7 - 8 www.polycom.com/videodocumentationGeneral TroubleshootingThis section presents problems, likely causes,

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 9Remote ControlAccess to Screens and SystemSymptom Problem Corrective actionTh

Administrator’s Guide for the V500 System7 - 10 www.polycom.com/videodocumentationCannot access the system remotelyThe system does not allow remote ac

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 11CallingSymptom Problem Corrective actionError message occurs when placing an

Administrator’s Guide for the V500 System7 - 12 www.polycom.com/videodocumentationError message occurs when placing an ISDN (H.230) call.An ISDN cause

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 13DisplayVoice-only calls cannot be placed using the VSX system.This is normal

Administrator’s Guide for the V500 System7 - 14 www.polycom.com/videodocumentationPicture is slow or jerky. The system is receiving video that include

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 15AudioSymptom Problem Corrective actionNo audio at your site The far site is

Administrator’s Guide for the V500 System7 - 16 www.polycom.com/videodocumentationThe people at the far site cannot hear you.The people at your site a

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 17Error IndicationsSymptom Problem Corrective actionThe System Information scr

Chapter 1 - Introducing the V500 System© Polycom, Inc. 1 - 3❑ Many ways to use the directory — Find information in the directory using the method you

Administrator’s Guide for the V500 System7 - 18 www.polycom.com/videodocumentationSystem LightsThe system lights are located on the front of your V500

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 19How to Contact Technical SupportIf you are not able to make test calls succe

Administrator’s Guide for the V500 System7 - 20 www.polycom.com/videodocumentation

© Polycom, Inc. Appendix - 1AppendixThis appendix provides the following technical details about the V500 system:❑ Cable Descriptions and Drawings❑ P

Administrator’s Guide for the V500 SystemAppendix - 2 www.polycom.com/videodocumentationLAN CableLAN Cable 2457-08343-001Composite Video CableCompo

Appendix© Polycom, Inc. Appendix - 3Port UsageThe following table lists the H.323 port usage for the V500 system. Use this information if you need to

Administrator’s Guide for the V500 SystemAppendix - 4 www.polycom.com/videodocumentationQ.850 Cause CodesThe following table describes codes that th

Appendix© Polycom, Inc. Appendix - 528 Invalid number formatDestination address was incomplete or presented in an unrecognizable format, which prevent

Administrator’s Guide for the V500 SystemAppendix - 6 www.polycom.com/videodocumentation65 Bearer capability not implementedThe network is not capab

Appendix© Polycom, Inc. Appendix - 797 Message type nonexistent or not implementedThe equipment received a message of a type that is invalid or not su

Administrator’s Guide for the V500 System1 - 4 www.polycom.com/videodocumentation❑ Room monitoring — Monitor rooms in or out of a call using the Web

Administrator’s Guide for the V500 SystemAppendix - 8 www.polycom.com/videodocumentation

© Polycom, Inc. Safety and Legal Notices - 1Safety and Legal NoticesImportant SafeguardsRead and understand the following instructions before using th

Administrator’s Guide for the V500 System Safety and Legal Notices - 2 www.polycom.com/videodocumentationLimitation of Remedies and DamagesPolycom, I

Safety and Legal Notices© Polycom, Inc. Safety and Legal Notices - 3FCC compliant telephone cords and modular plugs are provided with this equipment.

Administrator’s Guide for the V500 System Safety and Legal Notices - 4 www.polycom.com/videodocumentationKonformitätserklärung:Hiermit erklärt Polyco

Safety and Legal Notices© Polycom, Inc. Safety and Legal Notices - 5Underwriters Laboratories StatementThe system is intended to be powered only by th

Administrator’s Guide for the V500 System Safety and Legal Notices - 6 www.polycom.com/videodocumentation

© Polycom, Inc. Index - 1IndexAaccess levelsadministrators 4-2advanced users 4-2new users 4-2account number 5-6addressgatekeeper 3-15IP 3-4administrat

Index - 2 www.polycom.com/videodocumentationAdministrator’s Guide for the V500 SystemCall Detail Report (CDR)account numbers 5-6archives 6-9features 1

Index© Polycom, Inc. Index - 3managing with V500 web interface 5-5server 3-22displayingdate and time 4-19files from a computer 4-9graphics 4-7icons

Chapter 1 - Introducing the V500 System© Polycom, Inc. 1 - 5Optional System ComponentsTo extend what you do with your V500 system, the following addit

Index - 4 www.polycom.com/videodocumentationAdministrator’s Guide for the V500 SystemH.323compatibility with firewall 3-11compatibility with NAT 3-12d

Index© Polycom, Inc. Index - 5LLANcable 1-4cable, drawing Appendix-1, Appendix-2choosing speed 3-5configuring properties 3-3connecting 2-3port usage

Index - 6 www.polycom.com/videodocumentationAdministrator’s Guide for the V500 SystemPBX 2-4People+Content IPdescription of 1-2displaying content 4-9i

Index© Polycom, Inc. Index - 7Sscreenblank, troubleshooting 7-13diagnostic 7-3diagram of system 4-3system quick reference 7-2screen saver 4-21, 4-22

Index - 8 www.polycom.com/videodocumentationAdministrator’s Guide for the V500 Systemtimedaylight saving 4-16difference from GMT 4-16displaying 4-19di

Index© Polycom, Inc. Index - 9videocable 1-4cable, drawing Appendix-2configuring 4-5data rate 6-3, 6-5diagnostic tools 7-6eliminating flicker 4-6err

Index - 10 www.polycom.com/videodocumentationAdministrator’s Guide for the V500 System

Administrator’s Guide for the V500 System1 - 6 www.polycom.com/videodocumentation

© Polycom, Inc. 2 - 12Setting Up Your System HardwareThis chapter describes detailed system setup information. You can also refer to the system setup

Administrator’s Guide for the V500 System2 - 2 www.polycom.com/videodocumentationPositioning the SystemThe V500 system is designed for homes, home off

Chapter 2 - Setting Up Your System Hardware© Polycom, Inc. 2 - 3S-video provides superior video quality, and is recommended.2. Connect the system’s au

Administrator’s Guide for the V500 System2 - 4 www.polycom.com/videodocumentationConnecting the BRI Network InterfaceThe V500 system is available with

Chapter 2 - Setting Up Your System Hardware© Polycom, Inc. 2 - 5Installing Batteries in the Remote ControlThe remote control uses three AAA batteries,

Trademark InformationPolycom® and the Polycom logo design are registered trademarks of Polycom, Inc. V500™, Global Management System™, People+Content

Administrator’s Guide for the V500 System2 - 6 www.polycom.com/videodocumentation

© Polycom, Inc. 3 - 13Configuring Network UseThe V500 system is factory configured to enable you to easily and quickly make video calls in most networ

Administrator’s Guide for the V500 System3 - 2 www.polycom.com/videodocumentationUsing the Setup WizardWhen you power on the system for the first time

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 3Configuring Your IP ConnectionTo configure your IP network connection, you need to:❑ Configure

Administrator’s Guide for the V500 System3 - 4 www.polycom.com/videodocumentation2. Configure these settings:Setting DescriptionConnect to my LAN Chec

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 5Setting Up Your IP Network ConnectionThe following is a list of the common ways you can connec

Administrator’s Guide for the V500 System3 - 6 www.polycom.com/videodocumentationIf, therefore, you’re limiting your calls to other systems within you

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 7❑ A firewall acts as a security barrier between one network and another. Often that barrier is

Administrator’s Guide for the V500 System3 - 8 www.polycom.com/videodocumentationRefer to the Port Usage section in Appendix if you want advanced po

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 9Linksys RoutersThe following procedure applies to the Linksys BEFSX41 router. If you have a di

© Polycom, Inc. iiiAbout this GuideThe Administrator’s Guide for the V500™ System is for administrators of the V500 system who need to: ❑ Configure th

Administrator’s Guide for the V500 System3 - 10 www.polycom.com/videodocumentationD-Link RoutersThe following procedure applies to the D-Link DI-604 r

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 11Configuring Firewall and NAT PropertiesOnce you’ve set up your router, you must configure the

Administrator’s Guide for the V500 System3 - 12 www.polycom.com/videodocumentationCalling Through a Router, Using a DMZA Demilitarized Zone (DMZ) is a

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 13There are two types of DMZs:❑ Virtual DMZ — With a virtual DMZ, all ports through the router

Administrator’s Guide for the V500 System3 - 14 www.polycom.com/videodocumentationTo configure H.323 settings:1. Go to System > Admin Settings >

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 154. If you have a gateway, select and configure these settings:5. Select and enter a prefi

Administrator’s Guide for the V500 System3 - 16 www.polycom.com/videodocumentationBe sure to configure the gateway to use the same prefixes and suffix

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 17Configuring Quality of Service (QOS)If your network is configured to recognize and prioritize

Administrator’s Guide for the V500 System3 - 18 www.polycom.com/videodocumentationConfiguring Your ISDN ConnectionIf you have the ISDN option, you can

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 193. Select and configure these settings: The ISDN BRI Numbers screen also displays the countr

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Administrator’s Guide for the V500 System3 - 20 www.polycom.com/videodocumentationConfiguring Call PreferencesCall preferences help you manage the net

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 214. Select to go to the Preferred Speeds screens and configure these settings:One way to det

Administrator’s Guide for the V500 System3 - 22 www.polycom.com/videodocumentationConfiguring the Global DirectoryIf you use the Polycom Global Manage

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 23Setting the Dialing RulesIf your system is connected to a private network and also to a publi

Administrator’s Guide for the V500 System3 - 24 www.polycom.com/videodocumentationIf you have trouble making video calls: ❑ Make sure the number you d

Chapter 3 - Configuring Network Use© Polycom, Inc. 3 - 25Keeping your Software CurrentIf you have Internet access and a software key, you can use the

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© Polycom, Inc. 4 - 14Designing the User ExperienceEverybody who uses the Polycom V500 system has different needs. That’s why your system has a custom

Administrator’s Guide for the V500 System4 - 2 www.polycom.com/videodocumentationManaging User Access to Settings and FeaturesYou can manage access t

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 3To reset a forgotten Admin Password:1. Get the system’s serial number from the system or

© Polycom, Inc. vContentsChapter 1 - Introducing the V500 SystemKey Features ...

Administrator’s Guide for the V500 System4 - 4 www.polycom.com/videodocumentationLetting Users Customize the WorkspaceYou can allow other users of th

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 5Limiting What Users Can Do With the SystemYou can limit what you allow other users to do

Administrator’s Guide for the V500 System4 - 6 www.polycom.com/videodocumentationConfiguring Camera SettingsThe Camera screen lets you specify camera

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 7Configuring the TV MonitorThe V500 system allows you to customize the display to suit yo

Administrator’s Guide for the V500 System4 - 8 www.polycom.com/videodocumentationFar site Near siteCall connectsNear and far site are the same sizean

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 9Adjusting the Monitor’s Color BalanceIn most cases, the monitor you connect to your syst

Administrator’s Guide for the V500 System4 - 10 www.polycom.com/videodocumentation❑ Install People+Content IP on the computer(s) that the presenter w

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 114. When prompted, download the file locally. 5. Follow the steps in the Setup Wizard to

Administrator’s Guide for the V500 System4 - 12 www.polycom.com/videodocumentationDesigning General System BehaviorsYou can configure the following g

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 13Configuring Remote Control BehaviorYou can customize the behavior of the remote control

Administrator’s Guide for the V500 Systemvi www.polycom.com/videodocumentationChecking System Status ...

Administrator’s Guide for the V500 System4 - 14 www.polycom.com/videodocumentationSetting the Call Answering ModeYou can choose to answer calls autom

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 15Setting Passwords and Security OptionsYou can enter or change the administrator and mee

Administrator’s Guide for the V500 System4 - 16 www.polycom.com/videodocumentationSetting Date, Time, and LocationYou can update the system with regi

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 17Customizing the Workspace AppearanceYou can customize the V500 system workspace appeara

Administrator’s Guide for the V500 System4 - 18 www.polycom.com/videodocumentationDesigning the Home ScreenCustomize the system functionality accordi

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 19To design the home screen:1. Go to System > Admin Settings > General Settings >

Administrator’s Guide for the V500 System4 - 20 www.polycom.com/videodocumentation4. Select and configure these settings:Adding Sites to the Home S

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 21To enter marquee text:1. Go to System > Admin Settings > General Settings > Ho

Administrator’s Guide for the V500 System4 - 22 www.polycom.com/videodocumentation2. Configure these settings:You can allow users to change color sch

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 23Audio Options for Closed CaptionersWhen you provide captions for a conference, the capt

© Polycom, Inc. viiAdding My Information ...

Administrator’s Guide for the V500 System4 - 24 www.polycom.com/videodocumentation5. In the Closed Caption screen, type the caption text into the tex

Chapter 4 - Designing the User Experience© Polycom, Inc. 4 - 25Getting Started with CallingThe system is installed and you’ve finished the network con

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© Polycom, Inc. 5 - 15Managing the System RemotelyYou configure, manage, and monitor the system from a remote computer using the V500 web interface (t

Administrator’s Guide for the V500 System5 - 2 www.polycom.com/videodocumentationUsing the V500 Web InterfaceYou can use the V500 web interface to per

Chapter 5 - Managing the System Remotely© Polycom, Inc. 5 - 3Room Monitoring with the V500 Web InterfaceThe Web Director feature within the V500 web i

Administrator’s Guide for the V500 System5 - 4 www.polycom.com/videodocumentationManaging System Profiles with the V500 Web InterfaceThe customization

Chapter 5 - Managing the System Remotely© Polycom, Inc. 5 - 5Managing Directories with the V500 Web InterfaceThe V500 web interface import/export dire

Administrator’s Guide for the V500 System5 - 6 www.polycom.com/videodocumentationConfiguring Global ServicesIf you use the Polycom Global Management S

Chapter 5 - Managing the System Remotely© Polycom, Inc. 5 - 7To require an account number for calls:1. Go to System > Admin Settings > Global Se

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Administrator’s Guide for the V500 System5 - 8 www.polycom.com/videodocumentationRequesting Technical Support from the Global Management SystemAdminis

Chapter 5 - Managing the System Remotely© Polycom, Inc. 5 - 9Setting Up SNMPThe V500 system sends SNMP (Simple Network Management Protocol) reports to

Administrator’s Guide for the V500 System5 - 10 www.polycom.com/videodocumentationConfiguring for SNMP ManagementTo configure the V500 system for SNMP

© Polycom, Inc. 6 - 16System Usage and StatisticsThe V500 system provides various screens that allow you to review information about calls made by the

Administrator’s Guide for the V500 System6 - 2 www.polycom.com/videodocumentationCall SummaryThe Call Summary screen provides details about the call

Chapter 6 - System Usage and Statistics© Polycom, Inc. 6 - 3Call StatisticsThe two Call Statistics screens provide information about the call in pro

Administrator’s Guide for the V500 System6 - 4 www.polycom.com/videodocumentationCall StatusThe Call Status screen provides call connection informat

Chapter 6 - System Usage and Statistics© Polycom, Inc. 6 - 5Recent CallsRecent Calls shows a list of up to 99 calls made by the system. It includes

Administrator’s Guide for the V500 System6 - 6 www.polycom.com/videodocumentationCall Detail ReportThe Call Detail Report (CDR) provides the system’

Chapter 6 - System Usage and Statistics© Polycom, Inc. 6 - 7Call Duration The length of the call.Account Number If Require Account Number to Dial is

© Polycom, Inc. 1 - 11Introducing the V500 SystemYour V500 video conferencing system is a state-of-the-art visual collaboration tool. With crisp, cle

Administrator’s Guide for the V500 System6 - 8 www.polycom.com/videodocumentationVideo Format (Rx) The video format received from the far site, such

Chapter 6 - System Usage and Statistics© Polycom, Inc. 6 - 9Call Detail Report ArchivesCalls are added to the CDR until the file size reaches 50 KB,

Administrator’s Guide for the V500 System6 - 10 www.polycom.com/videodocumentation

© Polycom, Inc. 7 - 17Diagnostics and GeneralTroubleshootingThis chapter covers the diagnostic screens of the V500 system. It is organized by categor

Administrator’s Guide for the V500 System7 - 2 www.polycom.com/videodocumentationSending a MessageIf you are experiencing difficulties with connectivi

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 3Diagnostic ScreensYou can view network statistics and perform diagnostic test

Administrator’s Guide for the V500 System7 - 4 www.polycom.com/videodocumentationCall Status ToolsDiagnostic Tool In the system’s user interface In th

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 5Network ToolsDiagnostic Tool In the system’s user interface In the V500 web i

Administrator’s Guide for the V500 System7 - 6 www.polycom.com/videodocumentationVideo and Audio ToolsDiagnostic Tool In the system’s user interface I

Chapter 7 - Diagnostics and General Troubleshooting© Polycom, Inc. 7 - 7ResetDiagnostic Tool In the system’s user interface In the V500 web interface