Polycom RMX DOC2560B User Manual Page 164
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Chapter 3-Basic Operation
3-86
Requesting Help
A participant can request help using the appropriate DTMF code from
his/her touch tone telephone or the endpoint’s DTMF input device. The
participant can request Individual Assistance (default DTMF code *0) or
Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination
conference ID or the conference password will wait for operator
assistance (provided that an Operator conference is active).
Participant who is waiting for User (Operator) Assistance is displayed
with the following icons in the Status column of the Participants pane.
Change Password *77 Chairperson
Change To Chairperson *78 All
Play Help Menu *83 All
Mute Incoming Participants *86 Chairperson
Unmute Incoming Participants #86 Chairperson
Terminate Conference *87 Chairperson
Show Participants *88 All
Increase Broadcast Volume *9 All
Decrease Broadcast Volume #9 All
Override Mute All Configurable All
Awaiting Individual Assistance – The participant has requested
the user’s (operator’s) assistance.
Awaiting Conference Assistance – The participant has requested
the user’s (operator’s) assistance for the conference. This usually
means that the RMX user (operator) has been requested to join the
conference.
Table 3-9 Default DTMF Codes to Manage Conferences and Participants
Operation DTMF String Permission
- 1500/2000/4000 1
- Getting Started Guide 1
- Trademark Information 2
- Patent Information 2
- Regulatory Notices 3
- Table of Contents 10
- System Overview 11
- RMX Main Features 14
- Video Switching 16
- Video Resolutions 17
- H.239 / People+Content 18
- Video Clarity™ 18
- IVR-Enabled Conferencing 18
- Entry Queue 19
- On Demand Conferencing 20
- Permanent Conference 20
- Connection Methods 20
- Cascading Conferences 21
- Security 21
- Chapter 1-System Overview 22
- Card Configuration Modes 23
- Workstation Requirements 24
- Windows 7™ Security Settings 25
- Prerequisites 31
- First Time Installation and 33
- Configuration 33
- Preparations 34
- ISDN/PSTN Services 36
- Unpacking the RMX 37
- Attention: 39
- Settings on the USB Key 40
- Installing the RMX 1500 41
- Installing the RMX 2000 44
- •Power cable 45
- •LAN cable to LAN 2 Port 45
- •E1/T1 Cables to PRI Ports 45
- Installing the RMX 4000 46
- Power Cables 47
- Obtaining the Activation Key 52
- PSTN Network Service Settings 54
- Fast Configuration Wizard 55
- 2 Click Next 56
- 4 Click Next 57
- Service dialog box 63
- 18 Click Next 64
- 20 Click Next 66
- Attached 69
- User Definition 73
- Basic Operation 79
- Installer 80
- Conferences List 83
- List Pane 84
- RMX Management 84
- Status Bar 84
- MCU State 86
- Address Book 87
- Conference Templates 88
- Customizing the Main Screen 89
- Starting a Conference 93
- General Tab 95
- • MPM Mode: 80 participants 97
- Participants Tab 99
- Chapter 3-Basic Operation 100
- Information Tab 103
- Starting a Reservation 105
- Meeting Invitation 109
- Connecting to a Conference 110
- H.323 Participants 111
- SIP Participants 111
- ISDN/PSTN Participants 111
- Entry Queue Access 113
- ISDN and PSTN Participants 114
- Dial-out Participants 115
- Gathering Phase 115
- Gathering Phase Guidelines 117
- Gathering Slide 118
- Endpoint Names 119
- 3 Click OK 121
- Text Indication 122
- Transparent Endpoint Names 123
- Closed Caption 123
- Message Overlay 124
- General Monitoring 125
- Multi Selection 126
- Conference Level Monitoring 127
- Conference 130
- Audio Only Message 131
- Secured Conference Monitoring 131
- Participant Level Monitoring 132
- Video Preview 136
- Conferences 138
- Moving Participants 140
- Copy and Paste Conference 142
- Copy Conference 142
- Paste Conference 143
- Paste Conference As 144
- Video Forcing 147
- Participant Level Operations 151
- Copy Participant 154
- Cut Participant 155
- Paste Participant 156
- Paste Participant As 156
- Video Layouts of 159
- Personal 160
- Requesting Help 164
- Guidelines 165
- Everyone /Chairperson 167
- Default DTMF Code ‘##” 167
- PCM Interface 168
- Remote Control Device Keys 169
- DTMF Codes - Numeric Keys 170
- PCM Main Menu - Level 1 172
- Participant List 173
- Alphabetic 173
- Groupings 173
- Participants Mute/Status 174
- Camera Control 176
- Video Force 177
- Recording 178
- PCM Main Menu - Level 2 180
- Terminate Conference 181
- Appendix A 183
- Chapter A-Glossary 184
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