Polycom 1725-31424-001 User Manual

R2 | July 2010 | 1725-31424-001 Rev. A Deployment Guide for the Polycom® CX700 IP Phone

Deployment Guide for the Polycom CX700 IP Phone 4 When the Polycom CX700 phone connects to the Microsoft Office Communications Server 2007 R2, it quer

Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 5Outlook 2007 uses Active Directory Service Conne

Deployment Guide for the Polycom CX700 IP Phone 6 Although the actual operations of these two providers are closely related, they appear independent t

Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 7• TLS (Transport Layer Security) and MTLS (Mutua

Deployment Guide for the Polycom CX700 IP Phone 8 2. If the search for Active Directory objects of category CertificationAuthority does not return any

Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 9— Cn=Certificate Authorities, cn=Public Key Serv

Deployment Guide for the Polycom CX700 IP Phone 10 Equilax Equifax Secure Certification Authority8/22/2018 1024GeoTrust GetTrust Global CA 5/20/2022 2

112Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 EnvironmentThis chapter detailed instructions on how to up

Deployment Guide for the Polycom CX700 IP Phone 12 IntroductionThe Polycom® CX700 IP Phone may contain one of the following software releases:This sec

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 13Sign-in address: [email protected](fabrika

© 2010 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

Deployment Guide for the Polycom CX700 IP Phone 14 The Polycom CX700 phone reset options are as follows:• Power cycle— Reboot the phone by removing an

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 15http://POOL01.contoso.com/DeviceUpdateFiles_Int

Deployment Guide for the Polycom CX700 IP Phone 16 Device Update File StorageDuring Microsoft Office Communications Server 2007 R2 installation, Devic

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 17How Polycom CX700 Phones Connect to the Device

Deployment Guide for the Polycom CX700 IP Phone 18 2. If the phone determines it is running a down level version of firmware it issues either an HTTP

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 19• Query DNS for _sipinternal._tcp. <SIPDomai

Deployment Guide for the Polycom CX700 IP Phone 20 17. Polycom CX700 phone attempts HTTP request to download RootCA cert chain using Kerberos (SPNEGO)

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 21Polycom CX700 Phone Upgrade Steps - SummaryIf y

Deployment Guide for the Polycom CX700 IP Phone 22 c Configure DNS for <DHCPDomain> (contoso.com is used in the example)Add A records for:— your

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 23— Performs a hard reset, and then recalibrate t

iiiAbout This GuideThank you for choosing the Polycom® CX700 IP phone which enables a new era in unified communications currently unavailable with tra

Deployment Guide for the Polycom CX700 IP Phone 24 Step 1.1 - Configure DHCPThe first step is to make sure the Polycom CX700 phone can get an IP addre

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 25DNS Type Name Port IP Address / FQDNInternal Zo

Deployment Guide for the Polycom CX700 IP Phone 26 Step 1.3 - Configure CertificatesTwo approaches to configure certificates are provided. By default,

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 27Do one of the following:• Upload certificate ch

Deployment Guide for the Polycom CX700 IP Phone 28 Modify Device Update Service External URLs (required even if upgrading OCPE devices internally)Ther

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 29Also, you have to add a second backslash to exi

Deployment Guide for the Polycom CX700 IP Phone 30 5. Double-click the ExternalUpdatesDownloadURL and ExternalUpdatesStoreURL properties to edit them,

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 31• Internal— Using a browser from inside the cor

Deployment Guide for the Polycom CX700 IP Phone 32 For details on Verifying External Device Access refer to the Microsoft Office Communications Server

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 33To prepare the software update files:1. Downloa

Deployment Guide for the Polycom CX700 IP Phoneiv

Deployment Guide for the Polycom CX700 IP Phone 34 4. Sign in to the Polycom CX700 phone using an account that is on the same pool as the Device Updat

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 35Step 3 - Upgrade Polycom CX700 Phones from 1.0.

Deployment Guide for the Polycom CX700 IP Phone 36 6. Click the Pending Updates tab and ensure that 3.5.6907.9 is in the “Pending” state. Do not chang

Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 373. Calibrate the phone and sign in.4. Confirm t

Deployment Guide for the Polycom CX700 IP Phone 38

393Troubleshooting the Polycom CX700 PhoneThis chapter contains general troubleshooting information to help you solve any problems you might encount

Deployment Guide Polycom CX700 40 Logs Used for TroubleshootingTo confirm that a Polycom CX700 phone running release 1.0.199.123 is not having issues

Troubleshooting the Polycom CX700 Phone 41To confirm the Polycom CX700 phone can locate / run ucdevice.upx (which in turn locates the correct CPE.NB

Deployment Guide Polycom CX700 42 When you use NetBIOS style, the phone needs to use the <domain> name to find a domain controller. If WINS is c

Troubleshooting the Polycom CX700 Phone 43How to Configure DHCP Option 119To configure DHCP Option 119:1. From DHCP Administrator, right click DHCP

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii1 Deploying Polycom CX700 Phone within a Microsoft Off

Deployment Guide Polycom CX700 44 6. In the right pane, right-click NtpServer, then Modify, in the Edit DWORD Value under Value Data type the Domain N

Troubleshooting the Polycom CX700 Phone 456. From the Group Policy Object Editor menu, select File and click Exit.Enabling Automatic Certificate Enr

Deployment Guide Polycom CX700 46 — Expiration notification controls when the end user is notified that a certificate is about to expire.8. Click OK t

Troubleshooting the Polycom CX700 Phone 476. From the Group Policy Object Editor menu, select File and click Exit.To confirm that the Certificate Au

Deployment Guide Polycom CX700 48 Making the Root CA Certificate Available to a Polycom CX700 PhoneCommunication between the Polycom CX700 phone and M

Troubleshooting the Polycom CX700 Phone 49Installing a Public Root CA Certificate on a Polycom CX700 PhoneThe Public Certificate you are using on yo

Deployment Guide Polycom CX700 50

Deployment Guide for the Polycom CX700 IP PhoneviConfiguring Windows Server as an NTP Time Source . . . . . . . . . . . . . . . . 43Enabling Automati

11Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 EnvironmentThe Polycom® CX700 IP phone running Microsoft® O

Deployment Guide for the Polycom CX700 IP Phone 2 DHCP and the Polycom CX700 IP PhoneAll computers that are on a TCP/IP network must have an IP addres

Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment 3To enable search option 119 for Windows Server 2