Polycom CX200 User Manual download pdf (Page 20)

User Guide Polycom CX200 Desktop Phone

3 - 2

Power and Startup

Controls, Making and Receiving Calls

Symptom Problem Corrective Action

There are power issues. The Polycom CX200 desktop

phone has no power.

Do one of the following steps:

• Verify that no lights appear on the unit

when it is powered up.

• Verify that the USB port provides

power.

• Try the phone in another USB port

where the power is known to be

working.

The handset appears to be fine,

but there is no interaction

between the handset and the

Microsoft Office Communicator

2007 client.

There may be problems with

your Microsoft Office

Communicator 2007 client

software or with the Microsoft

Office Communications Server

2007 software.

Contact your system administrator to

ensure your account is configured

properly and that your Microsoft Office

Communicator 2007 client software and

the Microsoft Office Communications

Server 2007 software are properly

installed and configured.

Symptom Problem Corrective Action

The Polycom CX200 keys do not

provide call control as described

in this guide.

Your Microsoft Office

Communicator 2007 client or

your Microsoft Office

Communication Server 2007

account may not be configured

correctly.

Contact your system administrator to

ensure your account is configured in

Enterprise Voice mode.

Your computer’s USB port may

not be operating correctly.

Do the following steps:

• Plug your Polycom CX200 desktop

phone into a different USB port on

your computer.

• Unplug your Polycom CX200 desktop

phone, reboot your computer and plug

the Polycom CX 200 desktop phone

into a different port.

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