Polycom ViewStation User Manual Page 198
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Chapter 6 Troubleshooting
ViewStation User Guide 182 www.polycom.com
Network and Communications
Symptom Cause Solution
ISDN: Error Message when
dialing a video call.
ISDN error code received from the
ISDN line.
See “ISDN Information” on page
203.
ISDN: When placing a call,
progress icons do not turn
green.
Call Progress icons indicate that
the video call did not complete.
The Call Progress icons indicate
the call state when placing or
receiving a video call on each ISDN
channel:
1/4 Blue - Ringing.
1/2 Yellow - Call connected and is
ringing at the far site.
3/4 Orange - Negotiation.
Full Green - Connected.
Go to the Call Status screen.
Highlight each of the circles for each
of the channels dialed. The numbers
dialed for each channel are
displayed as you highlight the
corresponding circle. Make sure that
the far site has entered the number
for each ISDN line correctly. See
“ISDN Information” on page 203.
System is waiting for an IP
address. System Info screen
shows “waiting” in IP address
field.
LAN or DHCP server is not
operating.
Check connections to the LAN.
Contact your network administrator.
ISDN: Line Status icons do not
go away so video calls cannot be
made.
ISDN line is not present. Check the ISDN line connections.
ViewStation is directly connected to
a U interface.
Install an NT-1 between your ISDN
line and the ViewStation ISDN
connection.
- ViewStation User Guide 1
- Important Information 3
- Important Safeguards 4
- Regulatory Notices 4
- FCC Notice 4
- Declaración de conformidad: 6
- Överensstämmelseförklaring: 6
- Omnitel Statement 6
- Contents 7
- Troubleshooting 10
- Network Address Translation 10
- V.35 Technical Information 10
- ISDN Information 11
- Glossary 11
- ViewStation Basics 14
- Usability Conventions 15
- Getting Started 17
- What’s in the Box 18
- Using the Remote Control 19
- Setting Up the ViewStation 19
- Chapter 1 Getting Started 20
- ViewStation 128 22
- ViewStation 23
- Initial System Configuration 25
- Network Status Indicators 42
- Using the ViewStation Help 44
- Technical Support 45
- Optional Configurations 47
- Admin Setup 50
- General Setup 51
- Video Network 55
- Numbers 56
- Service Profile Identifier 57
- Audio Quality 58
- - zoom buttons on the 58
- Advanced Dialing 59
- Dialing Speeds 60
- ISDN Video Network 61
- Call Preference 62
- IMUX (Inverse Multiplexer): 64
- DCP Video Network 68
- ViewStation H.323 with V.35 73
- Video Network for V.35 74
- Video Numbers 78
- Advanced V.35 Setup 79
- LAN/H.323 80
- LAN/Internet 80
- H.323 Setup 82
- Gatekeeper 86
- Global Address 91
- Preferences 95
- ViewStation H.323 96
- Private NET 97
- Gateway Number 97
- Dialing Rules 1 97
- Dialing Rules 2 99
- Global Management 100
- GMS Setup 101
- Global Management Information 103
- Data Conference 103
- Telephone & Audio 104
- Video/Camera 106
- — If you are using AMX 108
- Security 109
- Software/Hardware 111
- Software Information 111
- Hardware Information 112
- System Options 112
- Using the ViewStation 113
- Placing a Video Call 115
- Placing a Video Call Manually 116
- Using the Address Book 120
- Transferring an Address Book 125
- Using the Global Address Book 126
- Placing a Telephone Call 129
- Answering a Video Call 130
- Auto-Answer 130
- Multi-Point Viewing Modes 134
- Actions Any Site Can Perform 136
- Starting a Webcast 138
- Ending a Webcast 139
- Displaying ChatBack Messages 140
- Adjusting Cameras and Sound 141
- Figure 3-25. Camera Far Icon 142
- Setting Camera Presets 143
- Automatic Voice Tracking 144
- Sending Snapshots 145
- Using Optional Equipment 146
- ™ IP is a 147
- ™ is used for 147
- PC Network Properties 151
- Figure 4-6. pcPresent Screen 157
- Closed Caption 162
- Using Microsoft NetMeeting™ 163
- Near Site Far Site 168
- ViewStation Software 181
- Using Visual Concert PC 184
- System Information 187
- Diagnostics 188
- Network Stats 189
- Advanced Stats 189
- Call Status 189
- Color Bar 190
- Near End Loop 190
- Far End Loop 190
- Reset System 191
- Symptom Cause Solution 194
- Network and Communications 198
- LAN/Intranet 201
- Presentations 202
- System Control 204
- Video Levels 207
- Audio Levels 207
- Audio Input Levels 208
- State Machine 210
- Dial Out State Machine 210
- In-bound Call State Machine 211
- Crypto Resync 215
- ISDN Switches 221
- ISDN Errors 221
- Code Cause Definition 222
- Appendix D ISDN Information 226
- StreamStation Configuration 227
- Using a ShowStation IP 229
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