Polycom SOUNDSTATION IP3000 User Manual download pdf (Page 16)

SoundStation IP 3000 Installation Instructions and User’s Guide

Troubleshooting

No Dial Tone

 Check that all connections are

tight and in place.

 Make sure all connections are correct.

See “Installing and Connecting to the

Network,” page 4.

SoundStation IP 3000

Does Not Ring

 Check that the ringer is not turned

off. See “Selecting a ringer sound,

or turning the ringer off,” page 7.

 If the volume is turned all the way

down, increase the volume with the

Up volume key.

Flickering LCD

 If your screen appears to flicker,

it may be because you are using

a certain type of older fluorescent

lighting in your building. Move the

SoundStation IP away from the lights,

or replace the lights.

Quick Keypad Input

Is Not Registered

 Press the keys more slowly. Because

of system responsiveness, some keys

may not be recognized if you press

them quickly.

If the problem you are experiencing is

not resolved here, please contact your

system administrator.

Opening the Diagnostics Page

 Click Diagnostics in the

Navigation panel.

Testing Network Connectivity By

Pinging Another Device

1 On the Diagnostics page,

enter the IP address of the device

that you want to ping.

2 Click Ping.

If you can communicate with the

device, you will receive a response

back from it.

Accessing Online Help Information

About the Diagnostics Panel

 Click i.

Diagnostics

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Polycom SOUNDSTATION IP3000 User Manual Page 16

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