Polycom 560 User Manual download pdf (Page 80)

User Guide SoundPoint IP 560 Phone

5 - 4

Access to Screens and Systems

Symptom Problem Corrective Action

There is no response from

feature key presses.

The SoundPoint IP 560 phone is

not in active state.

Do one of the following steps:

• Press the keys more slowly.

• Make a call to the phone to check for

inbound call display and ringing as

normal. If successful, try to press

feature keys within the call to access

Directory or Buddy Status, for

example.

• Press Menu followed by Status >

Lines to confirm line is actively

registered to the call server.

• Reboot the phone to attempt

re-registration to the call server (refer

to Restarting Your Phone on page

4-17).

The display shows “Network Link

is Down”.

The LAN cable is not properly

connected.

Do one of the following steps:

• Check termination at the switch or hub

(furthest end of the cable from the

phone).

• Check that the switch or hub is

operational (flashing link/status lights)

or contact your system administrator.

• Press Menu followed by Status >

Network. Scroll down to verify that the

LAN is active.

• Reboot the phone to attempt

re-registration to the call server (refer

to Restarting Your Phone on page

4-17).

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