Polycom RMX 1000 User Manual download pdf (Page 109)

Chapter 12 – IVR Service

12-4

Recording an Audio Message

You can record voice messages for different languages or customize them to

your needs for IVR service.

To record audio messages, use any sound recording utility available in your

computer or record them professionally in a recording studio. Make sure that

recorded message can be saved as a Wave file (*.wav format) and that the

recorded format settings are defined as the sampling frequency of 16 KHz or

32 KHz, 16 bit, and stereo or mono. The files are converted into the RMX

internal format during the upload process. This section describes the use of

the Sound Recorder utility delivered with Windows 95/98/2000/XP.

Make sure that a microphone or a sound input device is connected to your

PC.

To define the format settings for audio messages:

The format settings for audio messages need to be set only once. The settings will

then be applied to any new audio messages recorded.

1 On your PC, click Start -> Programs -> Accessories -> Entertainment ->

Sound Recorder. The

Sound–Sound Recorder dialog box opens.

Figure 12-2 Sound–Sound Recorder Dialog Box

2 To define the recording format, click File -> Properties. The Properties for

Sound dialog box opens.

3 Click the Convert Now button.

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Polycom RMX 1000 User Manual Page 109